ANGELINA VILORIA

ad3wyb@r.postjobfree.com

*** – *** – 9933

PROFILE

Self-motivated professional with upwards of 25 years’ experience working in different roles and Industries such as Importers Customer Service, Airline Business (Sales and Directing Plans) Safety and Security Management. Sales and Duty-Free Management on board, Hospitality and Project Management. Detail-oriented individual who exemplifies professionalism and an ability to manage multiple projects. Demonstrated strong leadership skills and trained numerous employees. Driven partner eager for professional growth, increased responsibility, and the opportunity to leverage extensively. HIGHLIGHTS

Supervisor Operation and Crew trainer Outstanding Support and Customer Experience. Friendly and genuine communication skills Adjustable, flexible and enjoys changes. EXPERIENCE

ALIPED USA October 03rd 2022– working.

Working as Air Imports Logistics coordinator, experience in different type of Documentation into CARGO WISE; AES, T and E, Phyto, and Air board preparing documents as well as dispatching needs process, I do coordinate every move form receiving the Information until final Invoice to close the file, communication and uploading all the information to the costumer, airlines and Accouting. Fast learning and adapting to environments, Bonded documents as well as knowledge of Dangerous Merchandise. Consolidate data Cargo until billing after dispatching true difference vias. MANUPORT LOGISTICS October 2021 till September 2022 Working as Ocean Imports Logistics coordinator, experience in different type of Documentation AES, T and E, Phyto, Seaboard and preparing documents as well as dispatching needs process, Fast learning and adapting to environments; Bonded documents as well as knowledge of Dangerous Merchandise. Consolidate data Cargo until billing after dispatching true difference vias. Operation Supervisor, supporting daily operation of Shipping and Receiving as a Supervisor Dispatching procedure and Creating Documentation. Communication with different companies from all over the World. Working with different Systems such as Magaya Komet, Comcast, World, Excel, and Logistics App where you create, chance and Delete Order as per Company or Clients required. Management of Dry and Perishable Cargo, Import and Export Feeds, Documents, Process Knowledge.

HPL APOLLO March 2021 till October 2021

Working as Imports and Exports Logistics coordinator, experience in different type of Documentation AES, T and E, Phyto, Seaboard and Airboard preparing documents as well as dispatching needs process, Fast learning and adapting to environments; Bonded documents as well as knowledge of Dangerous Merchandise. Consolidate data Cargo until billing after dispatching true difference vias.

FLORAL LOGISTICS OF MIAMI October 2019 till January 2021 Operation Supervisor, supporting daily operation of Shipping and Receiving as a Supervisor Dispatching procedure and Setting and creating Documentation. Phyto Creation Documents. Working with different Systems such as Oracle, Magaya, Komet, Comcast, World, Excel, and Logistics App where you created, chance Order as per Company or Clients required. Management of Dry and Perishable Cargo, Supervising Receiving, Warehousing, Warehouse Needs, Delivery and/or Shipping orders and Internal Reports Statistics. Import and Export Feeds, Documents, Process Knowledge. Operating Lost and Hold process for Perishable and Dry Cargo. Outstanding Customer Service by Internet, Over the Phone and Face to Face. Improving methods, providing Operational improving Organization Methods and Teamwork in the Company. CARGO LOGISTICS GROUP, USA SEP 2018 till OCT 2019

-Operation Supervisor, supporting daily operation of Shipping and Receiving as a Supervisor Dispatching procedure and Creating Documentation.

- Phyto Creation Documents

-Working with different Systems such as Magaya Komet, Comcast, World, Excel, and Logistics App where you created, chance and Delete Order as per Company or Clients required.

-Management of Dry and Perishable Cargo, Supervising Receiving, Warehousing, Warehouse Needs, Delivery and/or Shipping orders and Internal Reports Statistic.

- Import and Export Feeds, Documents, Process Knowledge.

-Operating Lost and Hold process for Perishable and Dry Cargo.

-Outstanding Customer Service by Internet, Over the Phone and Face to Face.

- Providing Operational improving Organization Methods and Teamwork in the Company. DON DOMINGO RESTAURANT December 2018 till /2019

- Increase sales goals through product recommendations (bottle of Wine) from 2 to 8 per week interacting with customers.

- Cash handling and end of day revenue reconciliation and applicable paperwork with a clear and exact amount of money

(4 medium digits numbers).

- Take and fill orders over the phone, from (Spanish and English) customers, explaining the difference in between each product and its quality.

- Manage large sums of money daily

- Ensured proper food presentation and storage by checking every detail about the order.

- Assisting waitresses with drinks, hot and cold beverages, and bread as well as desserts preparation. - Assisted with everyday clean-up,

ATLANTIC AVIATION PARTS. May/ 2017 till October 2017

- Management of Latin American Account (Ecuador Military and Civil Aviation Parts), searching true Internet, over the Phone and Mailing true different vendors getting Quote’s and managing the average for the company.

- Shipping, Receiving and Mailing different Aircraft Parts to several parts of the world.

- Management of different knowledge in between Civil and Military parts in several conditions as per New, Removed or anyone that may apply.

- Working with Air data System and Quoting true Excel and inventory of the Company. SANTA BARBARA AIRLINES (Caracas, Venezuela) 07/2004 till 02/2017

- Assigned as a Crew Resource Manager on different aircraft types and evaluated them on security.

- Individual competence and trained agents with efficiencies in ticketing, flight operations, check in, gate functions, reservations, irregular operations baggage service and ground security.

- Crew Supervisor; manage scheduled and provide feedback to the operations department on safety and regulations issues of aircrafts. Worked in liaison with safety departments of airlines and on occasions with human resource departments to schedule additional training courses.

- Flight operations Trainer; in charge of keeping every legal and operational license up to date in addition to training crew members.

-Senior Cabin crew Member; responsible for myself and crew members with all legal documents checked flight briefings on safety and security protocols ensuring operations of flying craft was up to standard. Keep open communication with Flight Crew, Cabin and ground personnel for all documents aboard aircraft and be aware of all first aid instructions in case a situation may arise.

-Provided Outstanding Customer Service to all our clientele; economic, business or first class.

-On board sales/Duty free responsible for all sales documents and security of products.

-Recognized as a Senior and Purse Crew Cabin Member and received a certificate of knowledge of the INAC, JAR and FAA rules.

EDUCATION

. National Institute of Civil Aeronautical (INAC), CERTIFICATION LETTER AS AN INSTRUCTOR.

. Aeronautical Institution: HELICA, 1999. FLIGHT ATTENDANT COURSE.

. High School: COLEGIO MODERNO HUMBODLT, 1994. BACHELOR OF SCIENCES. COURSES

. International Aviation Systems Corp. Inflight Cabin Crew Procedures Training, Dec 14th, 2017.

. International Aviation Systems Corp. Safety and Security Airport Procedures. Nov 17th, 2017.

. International Aviation Systems Corp. Advance Flight Attendant Training. Oct 20th, 2017.

. Initial IATA. CRM Complete Resource Management, mayo 2016.

.ASERCA AIRLINES Venezuela: CERTIFY INSTRUCTOR, Procedures, Languages, Customer Service, May 2016/ Nov 2015/ 2014.

.Gastronomic Academy La Fontana: SUBCHEF, 2014.

.Santa Bárbara Airlines: RECURRENT TRAINING, 2017/ 16/ 15/ 14/ 13/ 12/ SMS: 2011/ 10/ 09/ 08/ 07 (First Aid, Dangerous Goods, Security, Human Factors and Service on board).

.Santa Bárbara Airlines: INITIAL AND RECURRENT TRAINING on B757/ 767, ATR-42, B727/MD-80. Every year.

.PAN AM International Flight Academy: EMERGENCY TRAINING PROGRAM B757/767 2016/14 /12 /10.

.ICELANDAIR: RECURRENT TRAINING (2013 / 2006), ATTESTATION (2010). INITIAL CABIN CREW SAFETY TRAINING AND SENIOR TRAINING AND CHECKED 2006/ 2005.

.SMARTLYNX: RECURRENT SENIOR, CABIN CREW, RESOURCE MANAGEMENT, SECURITY AND B767 TRAINING

(2012/ 2011) AND ATTESTATION AND INITIAL TRAINING (2010/ 2009).

.LOT Air, FLYGLOBESPAN INITIAL CABIN CREW SAFETY TRAINING 2007.

. PRIMARIS AND TMA RECURRENT AND INITIAL INFLIGHT TRAINING: 2006/ 2005, 2004

. AEROPOSTAL: INITIAL, RECURRENT and EXCELLENCE IN SERVICE 06/1999 until 03/2003. LANGUAGES

Spanish – Native Language

English - CARIBBEAN INSTITUTE OF LANGUAGES: INTERPRETER AND ENGLISH FOR INTERNATIONAL COMMUNICATION (advance and intermediate), 1998/ 1997.

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