ERICA N. GARDOE

Brooklyn Park, MN ***** • ad3wxy@r.postjobfree.com • 267-***-****

QUALIFICATIONS SUMMARY

Dedicated and accomplished professional with a degree in HR Management and expertise overseeing all HR functions, including talent acquisition, employee relations/development, business administration, accounting and payroll, and benefits administration. Strategic planner with a proven track record of leading initiatives and implementing policies and procedures to streamline onboarding and training, optimize staff performance, resolve grievances, minimize incidents, and ensure legal compliance and confidentiality of critical documentation. Skilled communicator and empowering leader who embraces new challenges and motivates others to excel professionally by cultivating an environment of trust, collaboration, inclusivity, and teamwork in order to maximize staff retention and advance the mission of the organization.

AREAS OF EXPERTISE

Global Human Resources Management Talent Acquisition/Staffing Onboarding Processes Benefits Administration

Training & Development Compensations Management Continuous Process Improvement Employee Relations Employment & Labor Law Project Management Policy Development Risk Management Strategic Planning

Grievance Resolution Workforce Management Compliance Management Performance Management

CAREER EXPERIENCE

FAIRVIEW HEALTH SERVICES, St. Paul, MN 9/2023-Present

Staffing Advisor

Schedule employees across Fairview hospitals to ensure all units are adequately staffed to assist patients. Serve as timekeeper for the electronic time and attendance system and partner with nursing management to ensure appropriate staffing levels are maintained.

Selected Achievements:

Optimize patient care and reduce risk by monitoring daily staffing needs to confirm safe staff-to-patient ratios according to hospital policies, union contracts, department guidelines, and human resources requirements.

Streamline operations and increased accuracy, efficiency, and productivity by effectively managing and delivering continuous improvement projects.

Improve staffing and workforce management by tracking and reporting attendance and skill level of all personnel.

TE CONNECTIVITY, Plymouth, MN 9/2019-9/2023

Quality Control

Inspected and test assembled parts and finished products to identify defects and ensure compliance with specifications, quality standards, and customer expectations.

Selected Achievements:

Increased productivity and promoted teamwork by partnering with the quality engineer to conduct first article inspections and working cross-departmentally to improve production processes.

Optimized team performance and improved professional development by onboarding and training new hires in various areas including materials handling, systems applications and product software (SAP), and final dimensions inspections.

Improved employee relations and increased staff retention by resolving grievances and job-related issues quickly and efficiently.

Continued …

PRECISION INC., TT ELECTRONICS COMPANY, Brooklyn Center, MN 10/2018-5/2019

Production Assembler

Completed work orders in accordance with production instructions. Conducted assembly tasks including marking, braiding, coiling, trimming, and leak testing. Inspected and tested components and assemblies to ensure precision and quality.

Selected Achievements:

Maximized quality and proactively resolved defects by utilizing computerized test equipment to evaluate parts and repair devices/components.

Ensured the accuracy and traceability of all records and quality issues to ensure parts and assemblies consistently met production specifications and standards.

Minimized risk by complying with all safety guidelines and best practices while performing all operations.

Enhanced production processes by implementing continuous improvement initiatives to consistently achieve quality and profitability metrics.

IC SYSTEMS, St. Paul, MN 3/2018-10/2018

Customer Service Representative

Effectively managed 80+ customer calls daily calls per day for this medical debt collection and recovery service.

Selected Achievements:

Improved data management and reporting by gathering and compiling customer information and feedback into internal systems.

Provided the highest level of service by assisting customers by addressing needs in order to implement payment plans for direct beneficiaries.

AMERICAN AIRLINES, Philadelphia, PA 9/2015-8/2017

Human Resources Assistant

Oversaw all HR operations, including recruitment, onboarding, training, records management, scheduling, payroll, benefits administration, and employee relations.

Selected Achievements:

Improved workforce development by playing an integral role in the recruitment and hiring process.

Ensured adequate staffing by processing employee requests and covering shifts for sick leave, vacation time, and leaves of absence.

Increased accuracy, efficiency, and productivity by effectively managing continuous improvement projects.

Maximized the security and confidentiality of all employment records, including new hires, terminations, transfers, and promotions and compliance with federal, state, and local employment laws and regulations.

Ensured best practices and maintained quality control and standards of operation in compliance with the Philadelphia Airport and Airlines Program.

ADDITIONAL EXPERIENCE

Front Counter Lead, Worldwide Flight Services, Philadelphia, PA

Wheelchair Agent, Prime Flight, Philadelphia, PA

EDUCATION & SKILLS

Bachelor of Business Administration in Human Resources Management, Strayer University

Technical Skills: Sabre, Air AMS Systems, CRS Systems, Microsoft Office, SAP ERP, HRIS

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