Skakera L Thomas

*** ***** **, ***# *

Daytona Beach, FL 32114

ad3wxb@r.postjobfree.com

Education and Certifications

Bachelor’s in Business Administration

Florida TechnicalCollege Deland, FL 06/2021

Medical Billing and Coding Specialist

Florida Technical College Deland, Florida 03/2017

Certified Nursing Assistant

Atlanta Job Corps Atlanta, Georgia 05/1999

Areas of Expertise

Excel Microsoft Word Windows CPT Coding

ICD-9-CM ICD-10 EMR Utilizing Med iSOFT

Health Insurance Verify HCPCS Coding Medicare, Medicaid, & TRICARE AMADEUS Navigator Citrix

Salesforce

Professional Experience

Sykes Deland, FL 12/18-07/19

CSR

Answer inbound calls; Assist employers with setting up and completing payroll processes for employees Gather information needed to complete process; Handle, prepare, and collect all employer verification to ensure state, local, and federal taxes are prepared and paid out properly with Intuit. Also, Assist card members with booking travel plans for business, vacations, or leisure with Chase Ultimate rewards powered by Expedia

Teletech Daytona Beach, FL 05/18-11/18

Customer Service Advocate

Handled calls inbound from physician’s office, nursing homes, assisted living facilities, and Medicare Part D beneficiaries; Assist with overriding prescriptions. Waffle House Daytona Beach, FL 12/17-04/18

Server

Greeting customers with a smile; Assist with any specialty/promotional items; Assist coworkers

Assist with beverage and food orders; Checked with customers to ensure that they are enjoying their meals; Review work orders to ensure work is performed according to specifications.

Collect payments from customers; Maintain contact with kitchen staff, management, serving staff, and customers; preparing customer’s food promptly. Urgent Care Family Practice Daytona Beach, FL 02/17-03/17 160 Hour Medical Billing and Coding Externship

Answered telephones and direct calls to appropriate staff Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

Greeted visitors, ascertain the purpose of visit, and direct those to appropriate staff. Scanned insurance documents and/or other claim forms; Performed data entry. McDonald’s Restaurant Daytona Beach, FL 09/2015-01/2016 Crew

Checked with customers to ensure that they are enjoying their meals Review work orders to ensure work is performed according to specifications. Collect payments from customers

Maintain contact with kitchen staff, management, serving staff, and customers Preparing customers food promptly

JP Cycles Ormond Beach, FL 05/2013-06/2015

CSR

Took inbound/outbound call from customers; assist with unfound items via the website, catalog, or in-store; compute prices of items or groups of items; recorded quantities of materials processed;

Advising customers to purchase merchandise that’s best fit their motorcycles

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