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Customer Service Team Leader

Location:
Toronto, ON, Canada
Posted:
February 25, 2024

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Resume:

CONTACT

437-***-****

bisolis,ad3wwy@r.postjobfree.com

SKILLS

Excellent Customer service

Coffee knowledge

Cash Management

Leadership

Effective Communication

Attention to Detail

Multitasking and Teamwork

Interdisciplinary Coordination

EDUCATION

Philippine Science and Technology Center

2001-2022

Computer Technology

CERTIFICATES & TRAI

Certified Barista Trainer, 2023

Certified Barista, 2022

MENA CA300: Starbucks Coffee Academy, 2022

MENA CA200; Starbucks Coffee Academy,2021

JERBBY SOLIS

BARISTA SUPERVISOR

PROFILE

As a barista with over 10 years of experience working in coffee hous

r goal is to create a vibrant and customer-focused coffee experier

\d collaborative atmosphere, elevating the coffee service

but also in mentoring team membet

ig innovation to the coffee shop, introducing new flavors and ref

}ve communication and a hands-on approach, I aspire to enhance overall customer satisfaction and team

performance, aligning seamlessly with the dynamic responsibilities of a Barista Team Leader.

EXPERIENCE

Barista & Cashier (Starbucks Coffee, Saudi Arabia)

2018-2023

Act as a Team leader. Provide excellent customer service by taking and preparing orders,

maintaining a clean work area, handling cash transactions, and staying informed about coffee, tea,

& pastry varieties. Managing shift schedules, overseeing inventory, ensuring quality control, and

addressing customer feedback.

Merchandiser, Cashier, and Barista (Petromin Company, Saudi Arabia)

2015-2017

Arranging and displaying products appealingly to attract customers. This includes organizing and restocking

shelves, setting up product displays, and ensuring that merchandise is properly labeled with accurate pricing

Operating cash registers, handling cash, and providing correct change.

Cashier (Mac’s Convenience Store, Alberta, Canada)

2013-2015

Contribute to a positive shopping experience by addressing customer inquiries, handling returns,

and maintaining a neat and organized checkout area. Play a pivotal role in the smooth operation of

the retail environment. Ensure accurate and efficient processing of customer transactions.



Contact this candidate