SHANNON M. FISHER

612-***-**** ad3www@r.postjobfree.com

ADMINISTRATIVE / RECEPTIONIST / CUSTOMER SERVICE

• Personable, empathetic, caring, friendly, and service-focused professional with demonstrated skills of providing office support and outstanding customer service to staff, clients, and the public

• Positive team player with ability to work both independently and/or in a team environment; building strong relationships with people looking for assistance; and performing administrative/clerical tasks

• Strengths include attention to detail while multitasking; providing welcoming and helpful attitude; learn and adapt to evolving technology needs; and provide flexibility and backup support when needed SELECTED KNOWLEDGE, SKILLS, ABILITIES (KSA) AND EXPERIENCES Customer Service:

• Deliver seamless customer service by acknowledging needs, requests, and/or concerns of customers promptly, efficiently, and professionally in a fast paced and deadline driven environment

• Smile, greet, and ensure smooth business operations by assisting customers with purchases, exchanges and returns to minimize any wait time in the most efficient service possible

• Collaborate with other team members to ensure customer satisfaction by maintaining accurate records of customer interactions and transactions, and problem solve issues or concerns in a timely manner

• Professionally perform customer service duties and responsibilities by adapting, enhancing, and creating memorable experiences for customers that resulted in exceeding customer needs and expectations General Administrative/Clerical/Retail:

• Performed administrative/clerical tasks such as answering phone, data entry, typing, filing, scheduling appointments and meetings, operating office equipment, and completing all paperwork accurately and timely

• Provided retail business support, including but not limited to cashiering, organizing, sorting, fulfillment, inventory control, ordering materials/supplies, cleaning, and creating a positive work environment

• Maintained a clean and clutter free work area; worked in a safe manner at all times; and complied with all safety policies/best practices; and ensured accuracy in completion of all tasks

• Responsible for other duties such as processing incoming/outgoing mail; assisting and coordinating events; and handling confidential and non-routine information in accordance with established rules/policies WORK EXPERIENCE

Youth Ministry Assistant Justyna Johnson Youth Ministry Zone 316 St. Paul, MN 2021-Present Life Support Specialist / Fulfilment Wolf Inc. Cottage Grove, MN 2017-2020 Crossing Guard/Lunch Aide South Washington County District 833 Cottage Grove, MN 2016-2018 PCA/Certified Home Health Aide Home Care Inc. Hill Air Force - Ogden, UT 2013-2016 PCA/Certified Home Health Aide Allied, Acquired Brain Injury (ABI) Infield, CT 2000-2012 Retail Store Manager Odyssey Factor Jewett City, CT 1997-1999 EDUCATION

• Bachelor of Arts Degree, Ministry Grand Cannon University Phoenix, AZ

• Associate of Arts Degree, Human Services Axia College/University of Phoenix Phoenix, AZ