RUPERT SLAUGHTER

678-***-****

ad3wwt@r.postjobfree.com

Summary

I am a Military Veteran that has over 10 years in the Network Engineering field who combines hands-on experience with a solid background in all aspects of networking and engineering. Strong skills in planning, implementing, upgrading, and maintaining VOIP, IPTV/VOD, optical, and High Speed Internet (HSI) data in XGS-PON/GPON/Access networks.

Extensive knowledge in network engineering applications, integration, deployment, implementation and acceptance testing. Excellent team-building, interpersonal, and technical writing skills. Provide outstanding customer service in high-pressure situations to minimize interruption of customer networks. Professional Achievements

Project Supervision, Management, and Test Leadership

Managed and supervised GPON, BLSR SONET, and DWDM network deployment/test activities

Prepared test/program assessment reports

Developed work breakdown structures and tracked project activities

Coordinated production activities and requirements

Trained customers on networking techniques and troubleshooting practices and policies Testing, evaluation, Data Reduction, and Analysis

Tested evaluated and troubleshot GPON, XGS-PON, SONET, ADM, DWDM, VOIP, and IPTV/VOD in live networks

Generated test plan, procedures and policies in accordance to customer networking needs

Prepared daily assessment reports on customer equipment

Experience configuring and using Ixia Chariot, Spirent Test Center, and JDSU T-Berd Computer Proficiency

Computer programming in C, C++, and assembly language

Scripted in Python as necessary

Proficient in LINUX/UNIX Operating system environment Competencies Include

Project Management Problem Solving Network Performance optimization

Testing & Evaluation XGS-PON/GPON engineering Wireless/Wi-fi Engineering

Network Upgrade Computer Systems Expertise

Customer Support Troubleshooting Technical Writing TECHNICOLOR/VANTIVA 12/2022 to 12/2023

Customer Technical Support Engineer

Provide Technical support on all Technicolor branded CPE Products deployed across the North America

Supported product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams.

Provides broadband operators with a full portfolio of advanced Wi-Fi solutions, including Mesh software for gateway Wi-Fi enhancement, Wi-Fi extenders, set-top boxes, apps and cloud-based Wi-Fi performance monitoring & real-time troubleshooting tool that enables ISPs to provide a managed Wi-Fi Mesh solution for their subscribers.

Reference and create Interface Agreement Documents as necessary

Familiarity of process needed to write requirements as necessary into JIRA (as well as other Tools) in the form of Epics and stories.

Familiarity with Ciena, Juniper, and Cisco networks and networking products.

Provide onsite installations, product trials and deployments, and other professional services to customers.

Troubleshoot including pulling logs, analyzing logs, simulating customer’s environment to duplicate problems

Software development/troubleshooting skills for customizations such as LUA, Homeware, and OpenWrt.

Provide onsite installations, product trials and deployments, and other professional services to customers. Work with customers in the field cooperating with Sales, Project, Product and Engineering teams.

Support sales efforts by explaining current products and solutions, presenting samples, conducting trials and proof-of-concepts.

Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management.

After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer.

Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately.

Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).

Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites.

Travel as needed to customer labs and field locations to assist with real-time debugging

Escalate issues to internal software engineering team if required, while remaining the primary contact for customer

Assist with installation and utilization of new Technicolor products and/or services

Knowledge of common communications and networking protocols such as TCP/IP networking/routing, TR69, Wi-Fi, DOCSIS, MoCA, VoIP, etc.

Provides broadband operators with a full portfolio of advanced Wi-Fi solutions, including Mesh software for gateway Wi-Fi enhancement, Wi-Fi extenders, set-top boxes, apps and cloud-based Wi-Fi performance monitoring & real-time troubleshooting tool that enables ISPs to provide a managed Wi-Fi Mesh solution for their subscribers.

Supports product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams.

Work with customers in the field cooperating with Sales, Project, Product and Engineering teams.

Support sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-concepts.

Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management.

After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately.

Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).

Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites.

Technical subject matter expert XGS-PON.

Conterra 8/2021 to 8/2022

NOC supervisor/Network Engineer

Technical subject matter expert at times to perform NOC Engineer duties.

Ensure NOC workload is distributed and resolved in a timely manner in order to meet SLA requirements. Provide leadership and technical support for any Data and/or Voice related troubles

Perform escalations to Conterra’s partners promptly to ensure problem resolution

Technical supervisor that provide guidance and support for a team of NOC engineers.

Provide updates to Operations leaders on any outages or projects

Troubleshoot network (Data & Voice) incidents in a timely fashion

Supervise and approve change management requests and implementation

Ensured staffing is adequate for the shift

Supervised technical projects to meet stringent deadlines

Communicated to NOC staff any changes in processes and procedures

Suggested improvement initiatives for Conterra’s NOC

Provided networking experience in a NOC or Enterprise support role

Provided experience with network monitoring tools

Assisted troubleshooting Voice, Data, and Microwave related outages

Supervised outages and escalations in a support role

Performed good customer service and organizational skills

Strong analytical thinker to gather information and prioritize severity levels

Learned new technologies with minimal management Dprtmnt of Public Health (DPH) GA Contact Tracer - Coronavirus Response 2/2021 to 8/2021 Contact Tracer - Coronavirus Response

Assisted in preventing disease, injury and disability; promote health, well being, and prepare for and respond to disasters.

Contacted every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Georgia to fortify efforts to control the pandemic in Georgia to virtually monitor every contact of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Glotel 11/2018 to 6/2019

Verizon Contractor – Network Engineer

Define, engineer, and resolve network telemetry capacity requirements for Verizon's long haul and metro transport network utilizing high capacity next generation lightwave and wave division multiplexing technologies to meet network services capacity, vulnerability, diversity and growth requirements to include Access equipment in PON, NGPON2, FiOS and FTTP.

Perform detailed equipment engineering for network augments. This includes developing all of the specifications required for installation forces to properly install, turn-up, inventory, and configure the equipment, obtaining appropriate management approvals, referencing applicable diagrams/ drawings, and ensuring timely telemetry delivery.

Ensure that work meets all applicable engineering, planning, and operational standards, network equipment, rack, and hardware requirements.

Define telemetry requirements, measured Telemetry cable running lists, and on all cable equipment cable runs.

Verified Telemetry equipment per VenuE directed by capacity management.

Manage, input, and update central Project, Capacity and Network Inventory Database (i.e. ICON, nSAP, Venue, CoFEE and CCP) to reflect new builds, adds, and decommissions.

Provided essential Telemetry for various Ciena, Nortel, Fujitsu, Cisco, Alcatel-Lucent and Calix equipment platforms.

Tellabs 3/2017 to 6/2018

Technical Support Engineer

Provided customer phone and onsite GPON, IPTV/VOD, SIP, and High Speed Internet (HSI) network deployment technical support for TELLABS GPON product

Tier 2 Agent in Maintenance Technical Access Call-Center TAC; used Remedy to resolve received incoming calls or online messenger requests for support from internal and external customers.

Performed TCPDUMP, Wireshark Packet capture/analysis for SIP, HSI, and IPTV as necessary

Assisted with install, test, adjust, and repair of GPON network equipment.

Used computer terminal command line interface (CLI) to troubleshoot the network and associated element management system (EMS).

NextGen Global Resources 2/2016 to 8/2016

Huawei Contractor - Technical Support Engineer

Provided customer phone and onsite GPON, CCAP/DOCSIS/CMTS, IPTV/VOD, SIP, and High Speed Internet (HSI) network deployment technical support for Huawei GPON product

Performed Wireshark Packet capture/analysis for SIP, HSI, and IPTV as necessary Assisted with install, test, adjust, and repair of GPON networks equipment.

Used computer terminal command line interface (CLI) to troubleshoot the network and associated element management system (EMS).

Adtran Inc. 8/2008 to 7/2015

Technical Support Engineer

Provided subject matter expertise on GPON equipment development and deployment in the access optical network.

Provide Technical assistance on the design, troubleshooting and support of a vendor managed global network. Performed all duties as OEM (Original Equipment Manufacturer) Broadband network engineer in order to assist the Tier 3, CLEC, and ILEC customers.

Responsible for providing daily technical support for customer issues as identified in the Remedy Call Management System and will "own" the problem through resolution

Understanding/Familiarity with configuring/troubleshooting Cisco IOS for VLANs VPNs, ASA, NAT, and access list as necessary

Respond to Remedy and Jira tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with requested root cause analysis (RCA).

Provided response to network faults, isolation of trouble, response to network trouble tickets, and restoration of service within the given time frame.

Responsible for Digital Subscriber Line Access Multiplexer (DSLAM) monitoring and maintenance, provisioning, and diagnostic testing while working directly with domestic and global customers.

Tier 3 Agent in Maintenance Technical Access Call-Center TAC; used Remedy to resolve received incoming calls or online messenger requests for support from internal and external customers.

Used Sun Microsystems, Alcatel-Lucent, Tellabs, Ciena, and other proprietary network/element management systems to provision/configure, diagnose and resolve troubles in IP and ATM-based DSLAMS.

Uses Unix-based and Java-based systems to monitor, interpret, and proactively resolve network alarms, to include remote software downloads.

Assisted with install, test, adjust, and repair of broadband circuits and equipment.

Used command line interface (CLI) and computer terminals associated with network and element management systems.

Analyzed and interpreted MTA’s and network traffic data to aid in trouble isolation and restoration of service.

Input and updated trouble reports in proprietary ticketing system.

Provided customer phone and onsite IPTV/VOD, VOIP SIP, MGCP Internet network technical support for GPON product and associated MTA’s.

Generated upgrade GPON procedures that would minimize end customer IPTV/VOD, VOIP, HIGH SPEED Internet (HSI), DS1. DS3, and OC3 service interruption.

Wireshark Packet analysis experience

Hitachi Telecom (USA), Inc. 4/2006 to 4/2008

Senior Networking Engineering Consultant

Provided subject matter expertise on SONET optical network

Provided customer phone and onsite IPTV/VOD, VOIP, Internet network technical support for GPON product

Generated upgrade GPON procedures that would minimize end customer IPTV/VOD, VOIP, and Internet service interruption

Triglobe Computer 4/2002 to 3/2005

Independent Contractor

Managed technical, procedural, and development training programs that were responsive to the needs of the company

Monitor company’s effectiveness, implementation, maintenance, continuity and development

Reviewed and recommended changes on technical documents and operating system procedures. FAA/Lockheed Martin/NISC 12/2003 to 10/2004

Configuration Manager Analyst

Establish technical requirements, while maintaining radar equipment hardware and software system components

Controls interfaces through Engineering Change Proposal (ECP) specification control processes

Develops and maintains system configuration documentation and processes with automated tracking methods

Familiarity with DoD, Federal and Commercial configuration management policies and requirements Hitachi Telecom (USA), Inc. 2/1998 to 2/2002

Senior Technical Support Engineer

Deployed, commissioned and field tested Hitachi SONET/DWDM OEM (Original Equipment Manufacturer) equipment

Performed interoperability tests with other optical transport/SONET

Supervised site commissioning and testing of SONET and other associated Network Elements (NE)

Performed System Verification Testing in the developmental stage of DWDM & SONET OC-192 Transport systems

Assist in Designing the software development lifecycle and change control processes

Diagnosed NOC Network Operations Center complex PSTN (Public Switched Telephone Network)

Evaluated various optical test equipment including Optical Spectrum Analyzer (OSA), Eye Pattern Tester, Chromatic Dispersion Analyzer, Polarization, Mode Dispersion Analyzer

Verified SONET Optical equipment exceeded Bellcore (Telcodia) standards

Performed optical system performance testing to include examining the fiber characteristics involved with DWDM/SONET span design

Responsible for SONET Performance Monitoring/ QoS Quality of Service integrity

Ethereal Packet analysis experience

Working knowledge of TCP/IP and common network protocols

Working knowledge of cyber-security technologies and best-practices

Ability to function in a dynamic, fast-paced, multi-disciplinary team Siemens-Stromberg-Carlson 4/1997 to 12/1997

Customer Service Engineer

Co-ordinated the execution of upgrades with major telecommunication customers such as MCI, BELL ATLANTIC, BELLSOUTH, and AMERITECH

Performed Call Processing (SS7, Centrex, AIN, Packet Handler) debugging of live digital switch problems

Provided customers with on-site support when required GTE Government Systems Corporation 8/1989 to 8/1993 Field Service Engineer - SECRET CLEARANCE

Tested and repaired equipment of OMC (Operation and Maintenance Center, MSC (Mobile Switching Center), Base stations, and UHF/VHF/SHF microwave.

Performed frequency plan testing, traffic data analysis, noise figure calculation and gain

Provided technical support for Digital switch network.

Verified system operation in accordance with GTE and U.S. Government test documents.

Performed system calibration to optimize wireless and microwave functionality

Proficient in frequency counter, oscilloscope and other wireless measurement tools

Assisted in preparing daily status reports for the Project Manager MILITARY

United States Army 10/1985 to 10/1989

Telephone Central Office Repairer - SECRET CLEARANCE

* Installed, maintained, and operated the automatic analog circuit switching systems.

* Analyzed network faults between the switching and VHF/UHF microwave systems.

* Trained and supervised switchboard operator`s testing and maintenance procedures.

* Provided technical support to the Tactical Telephone Network Planning and Operation Staff. EDUCATION, CERTIFICATION, & TRAINING

Bachelor of Science in Electronics Engineering Technology, February 1997 DeVry Institute of Technology, Atlanta, Georgia

ATSP Certification August 2010

ATSA Certification June 2010

Cisco ASA Training November 2007

METASWITCH Softswitch Training October 2006

Cisco CCNA Training August 2006

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