Jennifer McCann

*** ****** **. **

Palm Bay, FL. 32909

ad3wwb@r.postjobfree.com 757-***-****

My career objective is to find employment where I can continually learn and grow. I have management experience along with extensive trade knowledge. By nature, I am a problem solver and very driven to accomplish set goals. I have great customer relation report and can de- escalate heated situations with ease.

EMPLOYMENT

2022-2023 DISPATCH MANAGER VETERAN AIR

Organized daily operations to ensure the successful completion of all tasks. Supervised a team of 8 dispatchers, providing training and guidance. Efficient in profit routing to include location prompted motivated relationships with technicians and CSR’s to ensure all succeed while efficiently driving revenue to ensure maximum profitability. Completed payroll and invoice batching along with purchase orders.

2021-2022 DISPATCHER/ PLUMBING ADMINISTRATOR ARCTIC AIR HOMES SERVICES Responsible for scheduling and ordering parts as well as possessing lead role in warranty correspondence with many builders and manufactures. Experience in permitting and backflow recertification processes. Customer relation and complaint training. Duties to calculate time and payroll, create on call schedules and ordering truck stock and all materials. Constant contact with the technicians, monitoring GPS for location as well as profit routing. Also provided on call after hours emergency calls bi-weekly.

2021-2019 CSR/DISPATCHER/MAINTENANCE COORDINATOR BEST HOMES SERVICES Answered incoming calls to 100 plus a day, scheduled accordingly and was responsible for the accuracy of maintenance plan sales and input by both CSR and technicians. Duties in dispatching to include 30 plus technicians in three different market areas to organize. 2019-2014 OWNER AND OPERATOR R&J PLUMBING

Co-owned plumbing company to include 10 technicians. Scheduled, dispatched, handled all warranty as well as home warranty company relations. Processed payroll and focused on profit routing. 2014-2008 NIGHT MANAGER DOUMARS

Operated register, accommodate customers’ orders. Schedule employees and oversee duties were performed. Responsibilities included closing end of day to count and record all money and make sure closing operations were completed and store secured. EDUCATION

BACHLORS IN PSYCHOLOGY AND BEHAVIORAL SCIENCE ASHFORD UNIVERSITY 2010- 2014

Double majored in both Psychology and Behavioral Science with interest in Human Resources or Social Work. Maintained Deans list status with electives focusing on HR roles and criminal justice. SKILLS

• EMPATHY / COMPASSION FOR DISTRESSED CUSTOMERS

• INTRICATE SERVICE TITAN KNOWLEDGE

• EXCELLENT MULTI-TASKING SKILLS

• PROFIT ROUTING

• EXTENSIVE TRADE KNOWLEDGE

• PERMITTING KNOWLEDGE

• CITY/COUNTY REGISTRATION FOR BACKFLOWS ACCESS

• BUILDING PLAN AND BLUEPRINT EXPERIENCE

• MANAGEMENT EXPERIENCE

• OFFICE PROFICIENT

• SCHEDULING, PAYROLL AND BOOKKEEPING EXPERIENCE

• WARRANTY PROCEDURE AND POLICY UNDERSTANDING

• ABILITY TO NUETRALIZE AGGRESSIVE CUSTOMER COMPLAINTS I am a highly motivated individual that has a lot to offer a company. I am looking to find not only employment but a place to call home. I know the importance of camaraderie as well as chain of command and both are equally important for a company to be successful. I do not mind coming in early or staying late if that is what it takes to get the job done. I believe the relationship between the office staff and the technicians on the field are vital to the relationship the technician builds with the customer on the field, as we are a team and team work TRULY does make the dream work.