Professional Summary

Skills

Experience

STEPHANIE D.LOWE, 5614 Daniel Circle, Waldorf MD 20601 (c) 804-***-**** ad3wvw@r.postjobfree.com My 13 years in government administrative and my Senior Customer service positions (25) years have allowed me to endure great challenges and expectation in

the business industry. Team player, Organuzer, Fast

learner, Dependable, Good sense of

humor, love to share, Follow

instructions

Various Remote Customer Service positions through various temp agencies-present-2020-

Part time bindery administration 12/2016 to Present Landmark Printing Company – Upper Marlboro, MD

Various jobs that involve routine collatng papers, stuffing envelopes, applying postage on bulk mailings, laminating, operating color printers, folding materials before stuffing the items, lifting and bending boxes, making boxes Assist vendor when needed if they are touring the warehouse, make labels, answer phones

Senior Customer Service/Concierge 08/2010 to Present Washington Redskins-NFL Fedex Field – Landiver, MD Assist Fed ex Corporate level owners with all customer service needs pertaining to their game day experience. Assist corpirate level guests to their appropriate suite levels, answer various questions pertaining to location of foods, Redskins shopping, any special events being offered during their stay

Assist NFL home team and visiting opponent coaches with any adminstrative or general concerns they may have

Assist the Washington Redskins Cheerleaders & Ambassadors plus the Women of the Redskins with any administrative orders they may need for game day. Also assist players familis and owner''s guests with any concerns they may have. Answer about 150 telephone calls pertaining to game day Upper Suites level floor info, worker status, provide iwrite up complaints to Police department if necessary, etc. Education

Support Operations Administrator 04/2002 to 05/2015 Department of Labor/Softtech Consulting – Washington, DC Provided Tier 1 Helpdesk support to all ETA users from 40 states between 6 am until 11 am Monday thru Friday Eastern time, Answered between 175 and 200 calls daily. Obtained quotes & estimates from IT vendors to assist with ETA Software and Hardware maintenance procurements, provided all Security training to DOL ETA new hires Provided adminustrative services for DOL Admunistrators, Division Chiefs, Team Leads, and Project Managers

Management Analyst 03/2001 to 04/2002

Department of Defense/NATI Services-Pentagon – Arlington, VA Conducted on site and electronic review of the Department of Army''s largest purchase card

Ensured all DOD cardholders were using all practices in accordance to the FAR and GSA.

Researched all split level purchases investigations for fraud Provided all billing officials with final findings or recommendations. High School Diploma: Business Jun 1981

Northumberland High School - Heathsville, VA

Associate in Office Administration & Management Technology, Rutledge Business College, Richmond VA, 1987

Associate in Data Entry, Rutledge Business College, Richmond VA, 1987