Guest Service Front Desk
Resume:
James Vanier, BA
Business Administration
*** ******** ******, ******* *****, FL 32118
*********@*******.***
Summary
Service oriented experienced Hospitality Management professional, with a solid background in day to day Front and Back of the house operations of large-scale hotels. Quick in developing and implementing successful action plans.
Skills
Front and Back of the house kitchens Ability to resolve guest complaints Guest satisfaction Guest service Food & Beverage computer systems Food and Liquor costs Sanitation regulations Team work Multitasking Problem solving Achievement of company goals and values Management Hospitality Dining service Menu creation Finances Scheduling Training Staff development Employee engagement Purchasing Inventory Bartender Banquet bartender Server Front Desk Extensive knowledge of California Wines
Work Experience
Server
The Bakers Table, New Smyrna Beach, FL June 2020 - present
Casual Fine Dining Restaurant with a French cuisine flair. Help make The Bakers Table become the second best restaurant in New Smyrna on Trip Advisor, was number 4 when I started.
Senior Outlet Manager
The Hilton Beach Resort, Daytona Beach, FL December 2019 - Furloughed in April
Responsible to manage the 7 outlets of this 770 rooms resort, with a managed volume of $8 million. Successfully managed to increase the Resort’s Service and Loyalty Tracking (SALT) scores from 35% to 75%.
Outlet Manager
The Florida Hotel and Convention Center, Orlando, FL May 2019 - December 2019
Manage 3 outlets of this 440 rooms hotel with a managed volume of $5 million. Successfully achieved to promote the hotel 5 places in Trip Advisor, from 8th place to 3rd place, during my management.
Server/Bartender
The Grille at Riverview, New Smyrna Beach, FL February 2018 – May 2019
Server and bartender to this Fine Dining / Casual restaurant on the Inter-Coastal waterway.
Where my main concentration was providing a high level of guest service and experience.
Retail Manager
AVI Food Systems, Orlando Regional Medical Center April 2017 - January 2018
In charge of the four retail outlets and a $4 million managed volume.
Responsible of trainings, staff development, sanitation and menu creation. Helped achieve 19% higher sales over the last 6 months in comparison to the past year. Achieving $4.5 millions in sales, with a $20k weekly increase in sales.
Director of Dining Services
Morrison Community Living; Good Samaritan August 2015 - June 2017
The daily operations included menu creation, finances, scheduling, training, staff development, sanitation, employee engagement, ordering and inventory. By effectively planning and analyzing I helped save over $250k between Food and Labor costs. This is a $1.5 million managed volume client.
Traveling Food and Nutrition Director
Morrison Healthcare, Florida Region July 2014 - August 2015
The daily operations included Food Safety, sanitation, scheduling, and finances; effectively working with E finance, Webtrition, E times, E catering and Catering-To-You.
Retail Manager
Morrison Healthcare, Nemours Children Hospital, Orlando, FL April 2012 - August 2015
Responsible of the Retail and Patient Services operations under the supervision of the Director of Food and Nutrition. Worked with E finance, Webtrition, E times, E catering and Catering-To-You. I was part of the managerial team that won the regional of the year for the Allen Region in 2013.
Bartender
Blue Cow, Big Rapids, Michigan February 2010 - April 2011
Gastro Pub themed fine dining establishment
Bar Manager
The Steakhouse at Desert Canyon, Fountain Hills, Arizona January 2008 - May 2009
Successfully managed to bring down the Bar’s liquor cost from 35% to 20% in two months. In charge of trainings, scheduling, and hiring all new restaurant/bar employees, while effectively creating a new employee handbook.
Education
Ferris State University, Big Rapids Michigan 2004-2011
Major – Business Administration
Minor – Club / Restaurant Management
Certifications
Clinical Dietary Management Certified - since May 2014
Professional Manager Serve-safe - certification since 2012
References upon request
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