Kelly Prado

Secure a long-term career where my skills increase be utilized to maximize productivity

and increase customer satisfaction.

Miami, FL 33130

ad3wud@r.postjobfree.com

+1-786-***-****

Reliable and dedicated team player who can adapt and engage to a numerous amount of workplace responsibilities, with efficiency and accuracy in a timely manner. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hostess/Busser/Food Runner/Server

Kaori Miami - Miami, FL

April 2023 to February 2024

• The software used for reservations was based on the app called Resy OS. Fully capable and familiar with how to use the app.

• Greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas.

• Delivering food orders from the kitchen to customers’ tables rapidly and accurately. As for the bar and the dine-in area.

• Assist the wait staff with table set bringing and placing appropriate tableware, eating utensils, and napkins

• Provide information to help guests in food and beverage selections

• Refilled any supplies needed such as coffee, tea, etc and delivered customer's drinks and orders when needed.

Front Desk Receptionist

Wyndham Garden Miami Int'l Airport - Miami, FL

October 2023 to January 2024

• The operation system used by the hotel to maintain the 152 rooms was called Opera Cloud.

• Provided customer service by processing room reservations, greeting guests, conducting guest registration operations, and assisting.

• credit verification and processing, cashier, data input, and maintenance: created and submitted daily written reports sent through email.

• Informed prospective members about gym services, programs, and cost. Server

Cinépolis luxury Cinemas - Miami, FL

January 2023 to April 2023

• Experience providing excellent customer service in a fast-paced environment.

• Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.

• Operate POS systems to itemize and total guest's checks, accept payment, and provide correct change when applicable.

• Ensure all theaters are clean and ready for the next movie. Spa Attendant/Receptionist/ Lead Attendant

ICON BRICKELL SPA - Miami, FL

June 2022 to November 2022

• Schedule & manage appointment bookings.

• maintaining a safe, clean, and positive environment.

• Meet with management regularly to discuss how to provide the highest quality of service and improve guest experience.

• Verify staff credentials and service certification requirements

• Fill roles when employees are absent

• Inform, train, manage and provide feedback to staff of responsibilities in said station Hostess/Server

Hotel AKA Brickell - Miami, FL

April 2021 to April 2022

• Profound knowledge of menu items, preparation methods and ingredients.

• Took numerous guest's orders at once, and remember their room numbers correctly, handle work calmly under stressful conditions

• Provided a high class, luxury experience through phone and face- to- face interaction. • Bussed tables and presented menus. Do anything I can to help out Education

HIGH SCHOOL DIPLOMA

MIAMI SENIOR HIGH SCHOOL - Miami, FL

August 2016

Skills

• Excellent interpersonal and communication skills

• Poised under pressure

• Fun and energetic

• Organizational skills

• Punctual

• Hostel hospitality

• Host/Hostess

• Busser

• Restaurant Experience

• Food Safety

• Front desk

• Microsoft Word

• POS

• Hotel experience

• Customer service

• Cash register

• Serving

• Hospitality

• Guest services

Certifications and Licenses

Driver's License

Contact this candidate