Customer Service Front Desk
Resume:
Kelly Prado
Secure a long-term career where my skills increase be utilized to maximize productivity
and increase customer satisfaction.
Miami, FL 33130
************@*****.***
Reliable and dedicated team player who can adapt and engage to a numerous amount of workplace responsibilities, with efficiency and accuracy in a timely manner. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hostess/Busser/Food Runner/Server
Kaori Miami - Miami, FL
April 2023 to February 2024
• The software used for reservations was based on the app called Resy OS. Fully capable and familiar with how to use the app.
• Greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas.
• Delivering food orders from the kitchen to customers’ tables rapidly and accurately. As for the bar and the dine-in area.
• Assist the wait staff with table set bringing and placing appropriate tableware, eating utensils, and napkins
• Provide information to help guests in food and beverage selections
• Refilled any supplies needed such as coffee, tea, etc and delivered customer's drinks and orders when needed.
Front Desk Receptionist
Wyndham Garden Miami Int'l Airport - Miami, FL
October 2023 to January 2024
• The operation system used by the hotel to maintain the 152 rooms was called Opera Cloud.
• Provided customer service by processing room reservations, greeting guests, conducting guest registration operations, and assisting.
• credit verification and processing, cashier, data input, and maintenance: created and submitted daily written reports sent through email.
• Informed prospective members about gym services, programs, and cost. Server
Cinépolis luxury Cinemas - Miami, FL
January 2023 to April 2023
• Experience providing excellent customer service in a fast-paced environment.
• Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
• Operate POS systems to itemize and total guest's checks, accept payment, and provide correct change when applicable.
• Ensure all theaters are clean and ready for the next movie. Spa Attendant/Receptionist/ Lead Attendant
ICON BRICKELL SPA - Miami, FL
June 2022 to November 2022
• Schedule & manage appointment bookings.
• maintaining a safe, clean, and positive environment.
• Meet with management regularly to discuss how to provide the highest quality of service and improve guest experience.
• Verify staff credentials and service certification requirements
• Fill roles when employees are absent
• Inform, train, manage and provide feedback to staff of responsibilities in said station Hostess/Server
Hotel AKA Brickell - Miami, FL
April 2021 to April 2022
• Profound knowledge of menu items, preparation methods and ingredients.
• Took numerous guest's orders at once, and remember their room numbers correctly, handle work calmly under stressful conditions
• Provided a high class, luxury experience through phone and face- to- face interaction. • Bussed tables and presented menus. Do anything I can to help out Education
HIGH SCHOOL DIPLOMA
MIAMI SENIOR HIGH SCHOOL - Miami, FL
August 2016
Skills
• Excellent interpersonal and communication skills
• Poised under pressure
• Fun and energetic
• Organizational skills
• Punctual
• Hostel hospitality
• Host/Hostess
• Busser
• Restaurant Experience
• Food Safety
• Front desk
• Microsoft Word
• POS
• Hotel experience
• Customer service
• Cash register
• Serving
• Hospitality
• Guest services
Certifications and Licenses
Driver's License
Contact this candidate