Customer Service F D
Resume:
CONTACT
EDUCATION
St. Louise Anne Colleges
Pasay City North Highschool
Epifanio Elementary School
Associate in Computer ascience
Secondary
Elementary
SKILLS
WORK EXPERIENCE
REFERENCES
ERIKA KAMILLE
ATENDIDO
IBEX GLOBAL 2018 - 2023
+631********** REAL TIME ANALYST - WORFORCE / EMAIL AND CHAT SUPPORT REP. *************@*****.***
B7 L18 St. Raymond Homes,
Barangay Calendola San Pedro
Laguna
Analyzing data to identify trends in consumer behavior and preferences, including creating reports based on findings.
Developing reports and presentations that present findings from data analysis in a clear and concise manner
Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance
Duties and Responsibilities:
FIRSTSOURCE 2016 - 2018
CUSTOMER SERVICE ASSOCIATES
We are gathering informations from our client and we input all informations to our data.
Providing solutions for our customer through emails. Ensuring customer issues are resolved in a timely manner. Developing and maintaning customer relationships
Duties and Responsibilities:
XEROX BUSINESS SERVICES 2014 - 2016
TRANSACTION PROCESSOR
We are encoding the data that we automatically received to our system. We are directly connected to our client which is the Bank of America. we assure that we send our data in a timely manner We also, making a research on the data we are processing to ensure that we provide an acccurate information.
Duties and Responsibilities:
AMERICAN DATA EXCHANGE COM. 2012 - 2014
BUSINESS PROCESSING ASSOCIATES
Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications Checks accuracy of encoded data before proceeding to the next field or order Adheres to the channel’s standard operating procedures and work instructions. Duties and Responsibilities:
***************@*****.***
Phone:
Email :
Team Leader / Amdatex
02 - 6671111
*************@****.**
Phone:
Email :
Team Leader / Ibex Global
Arvin Martinez Shirley Gonzales
Ms office
Time
Management
Problem solving
Computer Literate
Team work
Graphic Design
Real Time Analyst - Workforce
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