AMANDA G. BERNARDO

**** ******* ********, ****. ****, Bocaue - Bulacan 3018 / 097*******

EMPLOYMENT HISTORY

SPECIALIST C&P in FINANCE DEPT.

Shell Business Operations, Makati, PH

June 24, 2019, to Present

Responsible for Process Improvements with CP Leads and Accounts Payable Department - Contract Monitoring in Ariba.

Provides issue resolution for vendor related payments, closely worked with AP Team. Provides support to CP Leads and suppliers during the pre-qualification process, OA creation and vendor creation in SAP.

Major Accomplishments:

• With the highest number of commendations from stakeholders in Latin America.

• 100% in all KPIS.

SENIOR HR ADVISOR Jan 2019 - June 28,2019

Pearson Management Services Philippines, Inc., Mandaluyong, PH Managed the day-to-day operations in HR Tier 1 that supports EMEA, LATAM, North America and Asia Pacific. Designed and updated job descriptions, interview of candidates (via phone, video, and in-person). Advertise job openings on company’s careers page, social media, job boards and internally. Posting of requisitions in Fusion system.

Major Accomplishments:

• Able to stabilize the operations after the payroll migration from US to Manila

• Tier 1 team received the Bayanihan Awards.

LEAD HR ADVISOR June 2016 - July 2018

Shell Business Operations, Makati, PH

Managed day to day Operations (i.e., coaching, trainings, manage KPls, handle escalations, process urgent

&Complex cases) and partner with internal/external stakeholders and Proximate Teams. Interview of candidates

(via phone, video, and in-person).

Ensured that the Operations Team achieves monthly KPls (green FCM, Case Cycle Time, Customer Survey) with minimal Clls and FCM failures by driving and leading specific Strategies. Major Accomplishments:

• Customer survey scores have been consistently met since sitting in the role, with an average score of 97 to 100%

• Team's operational performance is satisfactory with minimal Clls and FCM Failure

• Was awarded the performer of the year of 2017

HR ADVISOR

Shell Business Operations, Makati, PH

May 2015 - June 2016

Receive, Analyze, process and follow-up on HR transactional requests received from employees, former employees, business unit in HR and line mangers via web forms, email, forwarded EiC tickets (Employee Interaction Center}, etc. Escalate when necessary. • Respond to and process HR transactional requests accurately, consistently and in a timely manner in accordance with standardized process flows and Shell HR policy. Major Accomplishments:

• Top Performer for 2 years in a row

• Exceeded expectations (100% in all KPl's).

• Number 1 in Attendance.

• Number 1 in positive customer surveys received

TSR - Troubleshooting Representative

Teleperformance, Ortigas, PH

July 2010 - July 2011

Provided technical support to end-users of SanDisk products including flash drives, memory cards, card readers, and audio/video players. Provided assistance to customers through various lines of business such as voice, live chat, and email.

Major Accomplishments:

• Commendation Received for having 100% of Customer Satisfaction from LATAM customers

• 100% Passing rate in QA

EDUCATION HISTORY:

CEUMA- CENTO DE ENSING UNIFICADO DO MARANHAO 2003-2007 BSE - Bachelor of Science in Education - Major in PE Languages Spoken:

English- Fluent

Portuguese- Native

Spanish – Fluent

Level Filipino- Intermediate

Level Systems:

SAP, Oracle, Workday, SNOW, People Soft, Ariba, BPM and Fusion.

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