Aderonke Bode-Omoworare

Toronto, ON

+1-416-***-**** ad3wtt@r.postjobfree.com

Service Operations Coordinator Client Advisor Data Entry

SUMMARY

With over 15 years of solid experience and a track record of customer service operations, I work effectively with cross-functional teams to ensure operational and service excellence. Consistently utilized solid communication skills, interpersonal skills, people management skills, and the dedicated work ethic required to operate effectively as a member of any professional workforce.

Skills:

Business Process and Procedure

Communication

Administrative Duties

Financial Statement Analysis

Time Management

Strong Interpersonal

Adaptability

Project Accountability

Relationship management

Corporate Finance Knowledge

Microsoft Office

Commercial Awareness

Business development and Retention

Reporting and Business Analysis

Business and Financial Acumen

Organizational

Market Analysis tools e.g., PESTLE, SWOT.

PROFESSIONAL EXPERIENCE

Adgod Inc. Millwick, Toronto May 2023 - Dec 2023

Administrative Officer

Investigate and follow up on errors or discrepancies in services provided or ordered.

Perform general office administrative tasks as assigned.

Support day-to-day operations to ensure smooth service coordination.

Contribute to the development and improvement of administrative processes.

Adapt to flexible working hours, including days, evenings, and weekends.

Ensure availability as per shift requirements to meet client and team needs.

Demonstrate strong problem-solving skills in addressing scheduling and service-related challenges.

Thrive in a fast-paced environment, adapting to tight deadlines and changing priorities.

EcoBank, Nigeria Dec 2014 - April 2023

Business Manager

Effective and timely customer service at the front shop by ensuring that transactions are in line with operational guidelines and proper entries are made for all cash transactions.

Promoted products or services to each customer to consistently achieve 100% sales targets.

Adequate supervision of salesforce to ensure operational service excellence and an operating environment free of fraud and irregularities.

Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Interact with clients to address their inquiries, resolve issues, and provide assistance with banking products and services.

Investigate and resolve client issues, discrepancies, or complaints. Work with other departments within the bank to ensure timely resolution.

Maintain accurate and up-to-date client records. Ensure that all client interactions and transactions are properly documented in the bank's systems.

Collaborate with other departments, such as operations, lending, and compliance, to facilitate seamless client experiences and address complex issues.

Identify opportunities to cross-sell or upsell additional banking products or services to meet the financial needs of clients.

Reduction of cost by 25% through proper management and utilization of asset

Oceanic Bank, Nigeria March 2008 - Nov 2014

Administrative /Data Entry Officer

Completed data entry tasks with accuracy and efficiency.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Organized, sorted, and checked input data against original documents.

Entered data into various computer systems accurately using Microsoft Office Suite.

Resolved discrepancies in data entry activities for accurate, complete jobs.

Collated and organized data entry documents into filing systems for easy access.

Created spreadsheets for more efficient recordkeeping

Completed data entry tasks with accuracy and efficiency.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Organized, sorted, and checked input data against original documents.

Entered data into various computer systems accurately using Microsoft Office Suite.

Resolved discrepancies in data entry activities for accurate, complete jobs.

Collated and organized data entry documents into filing systems for easy access.

Created spreadsheets for more efficient recordkeeping

AfriBank, Nigeria April 2004 – Feb 2008

Customer Service Representative

Effective and timely customer service at the front shop by ensuring that transactions are in line with operational guidelines and proper entries are made for all cash transactions.

Handled inbound and outbound calls

Ensure that all necessary procedures are followed as specified by the operations manual

File and organize client records, ensuring confidentiality and accessibility

Clarified customer’s issues and determine root cause of problems to resolve customer complaints

Provided customer support to customers

Handled customer enquiries and suggestions courteously and professionally

Devant and Niagara College Toronto June 2023 – Nov 2023

Ambassador (Volunteer)

Represent the institution at college fairs

Conducted one-on-one career advising sessions with students to guide career exploration, job search strategies, and resume and cover letter writing.

Assisted with the development of marketing materials, including flyers, posters, and media deliverables via SharePoint

Participate in training and development activities to enhance knowledge about the institution and improve communication and leadership skills.

Coordinated and supported various projects, ensuring they met their objectives and deadlines

Education and professional development

Post Graduate Certification - International Business Management Niagara College, Toronto December 2023

Master - Business Administration – Obafemi Awolowo University November 2007

Bachelor of Science – Economics University of Nigeria July 2000

High School Diploma

Certifications

Chartered Institute of Bankers – September 2022

Credit Mastery & Risk Management Training Agusto Consulting - 2020

Customer Service Certification Programme Ecobank Retail Academy - 2015

Chartered Institute of Economics – June 2008

Customer Service Excellence

Ecobank Academy

References

Available upon request.

Contact this candidate