Customer Service Food

Tanya Lair

*** ******** ** ******, ** *****

843-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

Deli Clerk 11/2023 - Present

Publix at Cane Bay

Summerville, SC 29486

• Sliced deli meats, created subs sandwiches, and cooked chicken (both fried and rotisserie) to company specific standards to meet all health code requirements.

• Created detailed order slips to satisfy specific customer food requests.

• Organized and put away all incoming merchandise in the deli department in an appropriate, safe and orderly manner.

• Assisted customers with questions and concerns in a professional and friendly manner.

• Answered all questions with fellow colleagues and management staff pertaining to all department related issues.

• Assisted deli department with all company and health code regulated closing and cleaning details.

• Provided premier customer service to all customers.

• Reviewed and implemented all material obtained from mandatory monthly computer-based training.

Collection Agent 05/2019 – 11/2023

IQOR / Capital One

North Charleston, SC 29420

• Customer service call agent

• Make and receive calls to/from cardholders related to credit card accounts

• Assisted customers in getting their accounts up to date

• Assisted other newer agents in customer service activities

• Assisted with training new agents

Deli/Meat Clerk 12/2012 - 06/2019

Publix at Cane Bay

Summerville, SC 29486

• Trained newly hired staff utilizing all provided materials related to company policies, operations, and health code regulations.

• Organized and put away all incoming merchandise in the deli department in an appropriate, safe and orderly manner.

• Created detailed order slips to satisfy specific customer food requests.

• Sliced deli meats, created subs sandwiches, and cooked chicken (both fried and rotisserie) to company specific standards to meet all health code requirements.

• Assisted customers with questions and concerns in a professional and friendly manner.

• Answered all questions with fellow colleagues and management staff pertaining to all department related issues.

• Assisted deli department with all company and health code regulated closing and cleaning details.

• Provided premier customer service to all customers.

• Reviewed and implemented all material obtained from mandatory monthly computer-based training.

Night Manager 08/2000 - 05/2011

Subway

Plainwell, MI 49080

• Managed staff through positive reinforcement and appropriate disciplinary actions if necessary.

• Trained newly hired staff utilizing all provided materials related to company policies, operations, and health code regulations.

• Organized and put away all incoming merchandise in the department in an appropriate, safe and orderly manner.

• Created detailed order slips to satisfy specific customer food requests. Created subs sandwiches, to company specific standards to meet all health code requirements.

• Assisted customers with all questions, comments and comments in a professional and friendly manner.

• Answered all questions with fellow collogues and management staff pertaining to all department related issues.

• Assisted department with all company and health code regulated closing and cleaning details.

• Provided premier customer service to all customers.

• Reviewed and implemented all material obtained from mandatory monthly computer-based training.

SKILLS AND EXPERTISE

Microsoft Word, Outlook, HIPPA and OSHA trained, multi-line phone system EDUCATION

Everest Institute, Kalamazoo, MI

Diploma in Medical Administrative Assistant – 05/2009 Bridgman High School, Bridgman, MI, 05/1996

Diploma

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