MARIA PAULINA CANO OSPITTIA

**** *. ***** ******, *** Vegas, NV, 89148 702-***-****

ad3wsz@r.postjobfree.com - Languages: English - Spanish EDUCATION

CSN: Bachelor – Currently

HIGH SCHOL: Durango High School – 2016

Page 2

EXPERIENCE

Sep 2023

Jan 2023-

Sept 2023

Aug 2022 -Dec

2022

MILITARY NAVY RESERVES

Skills:

. Military service teaches and cultivates leadership skills. Individuals learn to: Take responsibility for self and actions. Make sound and timely decisions. Customer Service - EBay

. Supports eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.

. Provides engaging and compassionate customer service within a dynamic call center environment.

. Effectively utilizes written and verbal communication to serve eBay customers.

. Establishes and maintains customer trust.

. Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience.

. Makes independent and insightful decisions keeping customer and company needs in mind.

. Engages in weekly development sessions with Team Leaders and Coaches.

. Maintains high performance metrics including quality, adherence, and customer satisfaction.

Dental Lab Technician, NUVIA DENTAL

· Builds and repairs dental appliances.

· Makes crowns and bridges, full and partial dentures, dental implants, mouthguards, orthodontics, and other dental appliances.

· Uses common dental lab tools, including porcelain ovens and furnaces, pinning equipment, and lathes.

· Uses common computer-aided design (CAD) and computer-aided manufacturing (CAM) software.

· Follows standard operating procedures (SOPs), prescriptions, and dental impressions.

· Collaborates with dentists, orthodontists, and other dental lab technicians.

· Adheres to lab processes and procedures and industry standards. Sep 2021 -Aug

2022

Executive Director Assistant, HIGHWAY RADIO

· Provide comprehensive support services

· Conflicts with little guidance, make judgments and recommendations to ensure smooth day to-day engagements.

Page 3

EXPERIENCE

Feb 2021 – Sep

2021

Customer Service Representative, Contact Traicing, INSYNC STAFFING

· To provide support in a call center setting on projects involving government alliances.

· Efficiently handle inbound inquiries and conduct outbound calling.

· Perform contact tracing duties such as contacting individuals diagnosed with COVID-19, verifying their exposure, assessing their symptoms, referring for testing according to established protocols and providing them with instructions for isolation or quarantine.

· Support state government unemployment offices by helping with the intake of unemployment insurance (UI) applications and inquiries via inbound calling. Provide timely and factual unemployment benefits information and referrals to the appropriate resources. Administer assistance and problem resolution to claimants attempting to file UI claims.

Dec 2018 -Feb

2021

Technical Support Agent, ASURION

· To deliver exceptional technical service and solutions to customer inquiries.

· To offer troubleshooting solutions related to hardware, software operating systems (OS), applications and compatibility as well as remotely support multiple technology devices across Windows, Android, Blackberry OS, and Apple iOS.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customers through open and interactive communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Meet or exceed client metric obligations.

· Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines, and policies.

· Take the extra mile to engage customers.

Contact this candidate