Sarah Lynette Edwards

** ****** ******* ****

Lillington, NC 27546

919-***-****

ad3wst@r.postjobfree.com

SKILLS

Attention to detail, HIPAA compliance, insurance billing procedures, patient relations, phone and email etiquette, multitasking and organization, patient flow, payment collection and processing, insurance verification, computer skills, emergency procedures, positive attitude, understanding of medical terminology, customer service, HIPAA regulations, patient registration, empathy and compassion, time management, heartsaver CPR AED.

WORK HISTORY

UNC Health Care, Holly Springs, NC - Medical Office Assistant

10/2013–07/2020

●Adhered to strict HIPAA guidelines to protect patient privacy.

●Answered telephone calls to offer office information, answer questions, and direct calls to staff.

●Provided prompt, polite, and professional in-person and telephone customer service.

●Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

●Updated patient information and insurance details for accurate electronic medical records.

●Coordinated patient scheduling, check-in, check-out, and payments for billing.

●Used software to schedule appointments for doctor visits and procedures.

●Registered patients and completed associated paperwork for accurate records.

●Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

●Received, recorded, and filed medical payments by check, cash, and credit card.

●Performed various administrative tasks by filing, copying, and faxing documents.

●Greeted and interacted with patients to provide information and answer questions.