Data Entry Customer Support
Resume:
Richmond, VA
***********@******.***
Olivia Cosby
SKILLS
Customer Support Technical Support Troubleshooting Excel Spreadsheets Data Entry Records Management Regulatory Compliance Record Keeping Onboarding
& Termination Managment HRIS Talent Aquisition EXPERIENCE
TForce Freight, Richmond — HR Specialist Temp
August 2023 - Current
● Maintained accurate employee records in HRIS, ensuring data integrity and nconfidentiality.
● Conduct data entry and date collection for HR metrics and reporting purposes.
● Conducted regular audits to identify and rectify discrepancies in HR databases.
Simplisafe, Richmond - Tech Support Temp
April 2023 - August 2023
● Maintained accurate records using the help desk ticketing system
● Diagnosed and resolved technical issues promptly, ensuring high customer satisfaction
● Assisted 50+ customers daily in setting up and configuring Simplisafe security systems
Virginia Employment Commission, Richmond — Administration Support
Temp
November 2022 - March 2023
● Maintained confidential claim and appeal files with 100% accuracy
● Create spreadsheets for more efficient record keeping, resulting in a 20% reduction in data entry errors
● Respond to inquiries within a timely manner resulting in a 90% satisfaction rate
USPS, Richmond — Mail Carrier
December 2021 - July 2022
● Delivered mail to approximately 300 customers per shift
● Communicated customer complaints, request and feedback to company management for swift resolutions
● Obtained signatures for package deliveries as proof of delivery to avoid discrepancies
Suntrust Now Truist, Richmond — Mortgage Specialist August 2019 - December 2021
● Analyzed loan applications and credit reports to determine loan eligibility and risk level.
● Assisted clients in selecting the correct loan product and terms to meet their needs and financial goals.
● Worked with underwrites to fix application problems and resolve issues. Suntrust Now Truist, Richmond — Home Preservation Specialist September 2020 - July 2021
● Quantified debtor balances to avoid late payments and bad credit.
● Ensured compliance with federal and state regulations, as well as company policies, during the debt collection process.
● Established relationships with customers to encourage payment of delinquent accounts, resulting in a 20% decrease in delinquent accounts Elwood Thompson, Richmond - Cashier/Front End Lead September 2015- July 2019
● Handled multiple tasks simultaneously without compromising accuracy.
● Assisted in training new cashiers on company procedures and customer service standards.
● Addressed customer escalations and ensured resolutions met customer satisfaction.
● Managed breaks and ensured smooth transitions between shifts.
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