Richmond, VA

804-***-****

ad3wrz@r.postjobfree.com

Olivia Cosby

SKILLS

Customer Support Technical Support Troubleshooting Excel Spreadsheets Data Entry Records Management Regulatory Compliance Record Keeping Onboarding

& Termination Managment HRIS Talent Aquisition EXPERIENCE

TForce Freight, Richmond — HR Specialist Temp

August 2023 - Current

● Maintained accurate employee records in HRIS, ensuring data integrity and nconfidentiality.

● Conduct data entry and date collection for HR metrics and reporting purposes.

● Conducted regular audits to identify and rectify discrepancies in HR databases.

Simplisafe, Richmond - Tech Support Temp

April 2023 - August 2023

● Maintained accurate records using the help desk ticketing system

● Diagnosed and resolved technical issues promptly, ensuring high customer satisfaction

● Assisted 50+ customers daily in setting up and configuring Simplisafe security systems

Virginia Employment Commission, Richmond — Administration Support

Temp

November 2022 - March 2023

● Maintained confidential claim and appeal files with 100% accuracy

● Create spreadsheets for more efficient record keeping, resulting in a 20% reduction in data entry errors

● Respond to inquiries within a timely manner resulting in a 90% satisfaction rate

USPS, Richmond — Mail Carrier

December 2021 - July 2022

● Delivered mail to approximately 300 customers per shift

● Communicated customer complaints, request and feedback to company management for swift resolutions

● Obtained signatures for package deliveries as proof of delivery to avoid discrepancies

Suntrust Now Truist, Richmond — Mortgage Specialist August 2019 - December 2021

● Analyzed loan applications and credit reports to determine loan eligibility and risk level.

● Assisted clients in selecting the correct loan product and terms to meet their needs and financial goals.

● Worked with underwrites to fix application problems and resolve issues. Suntrust Now Truist, Richmond — Home Preservation Specialist September 2020 - July 2021

● Quantified debtor balances to avoid late payments and bad credit.

● Ensured compliance with federal and state regulations, as well as company policies, during the debt collection process.

● Established relationships with customers to encourage payment of delinquent accounts, resulting in a 20% decrease in delinquent accounts Elwood Thompson, Richmond - Cashier/Front End Lead September 2015- July 2019

● Handled multiple tasks simultaneously without compromising accuracy.

● Assisted in training new cashiers on company procedures and customer service standards.

● Addressed customer escalations and ensured resolutions met customer satisfaction.

● Managed breaks and ensured smooth transitions between shifts.

Contact this candidate