Analea Coats

Indianapolis, IN *****

ad3wre@r.postjobfree.com

+1-317-***-****

Summary/Objective

Seeking a position that will allow me to demonstrate my passion for helping others while utilizing strong customer service, time management, and communications skills. I am an outcome-based leader by nature, quick to adapt to changes and problem-solve. Work Experience

Licensed Insurance Producer

Senior Choice Plans - Indianapolis, IN

August 2022 to Present

Essential Duties and Responsibilities:

• Providing information to clients about their Medicare plans, coverage options, and determining eligibility for coverage

• Explaining the benefits of Medicare Advantage plans, which allow subscribers to receive all their healthcare services through one company

• Explaining how Medicare works in conjunction with private insurance policies for those who are not yet eligible for Medicare

• Helping patients choose a Medicare plan that meets their medical needs and budget and assists with the enrollment process

• Selling Medicare Supplement, Hospital Indemnity Insurance, and Affordable Care Act policies

• Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy

• Follow a call plan focused on sales and compliance

• Thorough understanding of plans, their benefits and features

• Perform various related duties as assigned

• Participate in continuing education programs in both insurance and sales

• Provides clerical and administrative support for the department for the purpose of supporting the business initiatives

• Stay up-to-date on all communications, processes, procedures and general engagement center information in order to better assist the patient and to ensure compliance with Company policies

• Maintain our high standard of professionalism and conduct

• Be Willing to accept and implement feedback to improve sales performance

• Adhere to all position-specific administrative policies, including but not limited to confidentiality, non- disclosure, and program-specific material usage

CSR - Customer Service Representative

Anthem Blue Cross BlueShield - Indianapolis, IN

July 2017 to August 2022

Primary Responsibilities:

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics).

• Identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.

• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.

CNA - Certified Nursing Assistant

ROYALTON MANOR - Saint Joseph, MI

February 2013 to July 2017

A Certified Nursing Assistant's Job Responsibilities: Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Education

High school diploma

Benton Harbor High School - Benton Harbor, MI

August 2009 to June 2012

Skills

• Insurance Sales

• Cold Calling

• Underwriting

• Upselling

• Assisted living

• HIPAA

• Insurance verification

• Clerical experience

• Communication skills

• Hospital experience

• Customer service

• Office experience

• Data entry

• Microsoft Excel

• Public health

Certifications and Licenses

Health Insurance License

CNA

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