SANDEEP PHOOKAN

ad3wqp@r.postjobfree.com; 704-***-****

PROFILE SUMMARY

LEADERSHIP AGILE MANAGEMENT PRODUCT DEVELOPMENT An industrious, trustworthy and result oriented Scrum Master with proven history of delivering projects on time and within budget. Have led Scrum teams both as a scrum master and a product owner for over 9 years. Experienced in working with cross functional and geographically distributed teams. PRIMARY SKILLS

Certified PSM-1 & SAFe® 6 Scrum Master and an accomplished servant leader capable of effectively leading, collaborating, facilitating, and coaching scrum teams to deliver maximum value to customers.

Experienced as Scrum Master, Product Owner, Business Analyst and Business Development Manager in domains namely Information Technology, Sales & Marketing, Supply Chain Management, Distribution Logistics, Manufacturing and International Trade.

Experienced in Agile methodology, software development, and implementation.

Excellent understanding of agile principles, processes and capable of coaching/mentoring teams.

Familiar with agile metrics - burn up & burn down charts, velocity charts, sprint summary reports etc.

Capable of building high-performance teams to increase velocity and deliver quality products.

Excellent communication, interpersonal, problem-solving, multi-tasking and, decision making skills.

Adept at facilitating discussions, negotiations and capable of gaining consensus in a team environment. PROFESSIONAL EXPERIENCE

CLIENT: BANK OF AMERICA Apr 2022 – Apr 2023

AGILE SCRUM MASTER

Organized 2 scrum teams and trained them on agile processes & frameworks.

Successfully delivered projects/releases utilizing SAFe framework/methodologies and scrum.

Facilitated all sprint events; daily stand-ups, sprint plannings, sprint review/demo, sprint retrospectives, and backlog grooming/refinement etc. resulting in achieving the project deadlines.

Protected the teams from outside distractions and over committing work during the PI based on capacity.

Facilitated removing impediments and getting dependency commitments for the teams.

Resolved team conflicts thereby making the teams cross functional & self-organized to stay focused on the sprint goals and deliverables.

Collaborated with the Product Owner/Business Analyst to write user stories, define acceptance criteria, and prioritize the product backlog as per business needs.

Advocated that the stories had DORs & DODs defined, met the acceptance criteria, were compliant with MRA2 compliance guidelines and were accepted within the sprint.

Worked one-on-one with team members to communicate importance/value of scrum implementation.

Incorporated capacity planning into sprint planning sessions and improved team velocity.

Organized sprint retros to inspect & adapt, discuss lessons learnt and take corrective actions.

Participated in weekly SoS calls and interfaced with PMO team to report progress on PI, upstream & downstream dependency deliverables, to escalate and call out potential risks.

Encouraged the teams to update JIRA issues daily to facilitate transparency in reporting PI deliverables.

Facilitated team breakout sessions, dependency commitment calls, review draft plans and read outs during PI Planning. Co-ordinated the confidence voting amongst the team members.

Participated in epic intake meetings, epic grooming & T-shirt sizing calls and defect remediation discussions.

CLIENT: AIM SPECIALTY HEALTH Apr 2020 – Mar 2022

SCRUM MASTER

Led 2 scrum teams and trained them on agile software development principles and processes.

Delivered releases utilizing the Scrum framework resulting in product features.

Conducted agile ceremonies; Daily Scrums, Sprint Plannings, Sprint Reviews, Sprint Retrospectives and Backlog Refinements.

Assisted the Product Owner to write feature & user stories, to define acceptance criteria, and to prioritize

& maintain the product backlog according to the business needs. Made sure that the stories met the acceptance criteria and were accepted within the sprint.

Facilitated the teams in removing impediments & resolving team conflicts, becoming cross functional & self-organized, and staying focused on the sprint goals.

Identified lapses on the scrum teams and coached them on Agile Frameworks. Worked one-on-one with the members to help them understand importance/value of scrum implementation.

Introduced planning poker for estimating stories and conducted ice-breaking sessions during retrospectives to enhance collaboration, openness and respect amongst the members.

Organized sprint retro meetings to discuss lessons learnt and take steps to improve the future sprints.

Followed up with the teams to update JIRA tasks daily to facilitate transparency in reporting sprint status.

Initiated escalation within the organization to resolve project issues and mitigate risk.

Interfaced with PMO to ensure scrum was being fully understood and adopted in the organization. CLIENT: DISCOVER FINANCIAL SERVICES Nov 2018 – Oct 2019 SCRUM MASTER

Introduced agile framework, principles and practices to the teams working on waterfall model.

Coached and advocated the teams to follow scrum methodology/practices and make adjustments wherever required for continuous improvement and being self-organized.

Organized and conducted coaching sessions for scrum ceremonies; daily stand-ups, sprint plannings, sprint reviews, sprint retrospectives, backlog grooming, and refinement.

Regularly assessed the team’s approach and progress in adopting the agile principles, planning tools, and communication to ensure a successful and sustainable delivery.

Created transparency and predictability in the team using appropriate tool and metrics including story mapping, roadmaps, sprint plans, burn down charts, cycle times, value stream maps and release plans.

Facilitated discussions within the team on the best way to deliver maximum value to the customers.

Coached the team to take ownership of each deliverable (stories, sprint, and release wise).

Maintained task board, followed up daily with the team to update status in JIRA, produced the daily burn-down charts, and promoted transparency in reporting sprint status. OMEGACUBE TECHNOLOGIES INC Jun 2015 – Jul 2018

BUSINESS ANALYST / PRODUCT OWNER

Converted the business requirements into user stories, created user acceptance criteria to get buy-in from stakeholders and worked with the scrum team to refine them and create Definition of Done.

Owned the planning and scheduling of two-week sprints and clearly articulated the product vision to the development team resulting in achieving the defined product goals.

Managed the product backlog resulting in delivery of the project within budget and time.

Worked cross-functionally with execution leadership and sales teams to understand customer issues and translated those issues into actionable user stories.

Acted as the liaison between product, IT and sales teams to understand customer demand for new features and prioritized the product roadmap accordingly.

Owned the product roadmap and met 96% of all feature deadlines by proactively working on the risks.

Fostered open communication amongst stakeholders, scrum team and marketing resulting in an improvement in speed of the feature life cycle.

KCTEX INC Jan 2011 – Oct 2013

MARKET RESEARCH & BUSINESS ANALYST

Worked as a Subject Matter Expert/Business Analyst and interacted with the business/stakeholders.

Lead a team of functional analysts, developers and testers to deliver enhancement in ERP solutions.

Elicited and documented the requirements. Created Business and Functional Requirement documents.

Conducted JAD (Joint Application Development) sessions with business users/stakeholders, developers and QA team to gather, analyze and document the business requirements.

Analyzed ‘AS-IS’ workflow scenarios and developed ‘TO-BE’ business processes.

Coordinated with business users to develop test cases, test scripts and validate the business requirements.

Prepared detailed specifications for user interface, functional design, and system integrations.

Sent weekly dashboard reports to management with updates of the development process.

Conducted user training sessions and developed internal documentation.

Researched and analyzed new markets for developing business cases.

Collected & analyzed data, wrote business plans and presented to the management.

Prepared reports on market potential, competition analysis and Go-To market strategies. EDUCATION

MASTERS IN INTERNATIONAL MARKETING, University of Delhi – New Delhi, India BACHELOR OF TECHNOLOGY, Maharishi Dayanand University – Rohtak, Haryana, India FUNDAMENTALS OF PROJECT MANAGEMENT, Gaston College - Gaston, NC CERTIFICATIONS

PROFESSIONAL SCRUM MASTER (PSM-1), SCRUM.ORG

SAFe® 6 SSM, SCALED AGILE INC

TOOLS & TECHNOLOGY

MICROSOFT OFFICE SUITE (WORD, EXCEL, POWER POINT, OUTLOOK), MICROSOFT VISIO, MICROSOFT PROJECT, AZURE DEVOPS, JIRA, CONFLUENCE, SHAREPOINT, INVISION, MATTERMOST, CISCO WEBEX, ZOOM, ALM

(MLQC), MIRO

References available upon Request

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