Thomas Schmidt

**** ************ **, ****** ******, North Carolina, 27526, US • 919-***-**** • ad3wpl@r.postjobfree.com Excellent communicator who speaks [Language] fluently. Committed to resolving customer complaints in a professional and calm manner.

[Job Title] with [Number] years of successful [Skill] and [Skill] experience. Computer literate

Customer direction

Cash drawer balancing

High volume transactions

Cold calling

Excellent verbal communication

Money management

Transaction reconciliations

Customer service

Customer needs assessment

Advertising

Order monitoring

Outgoing and enthusiastic

Staff training

Business Strategy

Product knowledge

Adaptability

Creative problem solving

Computer proficiency

Good telephone etiquette

High School - 2009

Fuquay-Varina High School - Fuquay-Varina, NC

Shift Supervisor - August, 2009 to Present

Starbucks - Garner, North Carolina

Implemented security, safety, and loss prevention strategies during shifts. Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations. Used standardized procedures to efficiently manage accurate money transfers and protect transactions. Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis. By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business. Assisted the store manager in executing store operations during scheduled shifts. Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions. Finished the store's opening and closing procedures, which included setting up registers and checking inventory. Performed daily inspections to assess operational activities and implement timely solutions to a variety of issues. Trained new hires and retrained employees on new recipes and procedures on a regular basis. Improved processes by identifying bottlenecks and collaborating with the general manager to find solutions. Eliminated customer service issues by quickly resolving disputes and correcting problems. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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