OSHIN, OMOTOLU MARY

Address: No ** Layi oyekanmi street mushin Lagos State, Nigeria.

Email Address: ad3wpb@r.postjobfree.com. Mobile Phone No: 070******** Female Single DOB: 31st March, 1990 Nigerian State of Origin: Ogun CAREER OBJECTIVE

To promote innovation and foster growth in a fast paced environment, where I am able to apply exceptional interpersonal, communication and analytical skills, while developing and challenging myself with tasks that translates into profitability for the organization. QUALIFICATIONS

University of Port Harcourt, River State 2015

B.A Religious and Cultural Studies Second Class Honours CAREER HISTORY

DeliveryBoy Logistics 2020 – 2022

Customer Care Rep/Admin

Identify and access customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Generate sales leads

Maintain diary, arrange meetings and appointment

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations and briefs

Agoyin Special Limited 2018 – 2020

Customer Service Officer

Resolve customer complaints via phone, mail or social media.

Use telephones to reach out to customers and verify account information.

Assist with placement of orders, refunds, or exchanges.

Suggesting information about other products and services.

Maintains customer records by updating account information. Gigatt Print Limited 2016 -2018

Customer Care / Front desk Officer

Greet customers warmly and ascertain problem or reason for calling.

Attracts potential customers by answering product and service questions.

Opens customer accounts by recording account information. PERSONAL SKILLS

Ability to withstand pressure and work effectively in a team with little or no supervision.

Possess Strong Inter-Personal, Communication, Coaching and Coordination Skills.

Possess strong facilitative, problem solving, analytical, decision making and technical skills.

Possess Strong ethics and honesty.

Proficient in the use of Microsoft office tools.

Amenable to Learning.

ACHIEVEMENTS

Two time awardee as the most diligent staff as a customer service officer as a result of customers recommendations.

I was part of the team saddled with the responsibility of building and maintaining customer retention thereby increasing the organization retention rate by 23 percent within 6 months.

I was able to retrieve and open closed customers’ accounts thereby increasing company profitability. EXTRA CURRICULAR ACTIVITIES

Volunteering, Meeting new people, Sport, Travelling, Research Opportunities and Listening to music REFREES

Based on Request

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