Nile BenSalem

Address: Crystal Lake, IL Phone: (*30) 501 – 8805 Email: ad3wp7@r.postjobfree.com LinkedIn: Nile BenSalem Director of Operations with a proven track record in overseeing and optimizing logistics operations. Skilled in strategic planning, operational management, and team leadership. Adept at analyzing key performance indicators, identifying areas for improvement, and implementing effective strategies. Strong ability to collaborate with internal and external stakeholders to ensure smooth operations and customer satisfaction. Experienced in managing risks, implementing mitigation strategies, and maintaining healthy cash flow. Known for optimizing transportation, warehousing, inventory, order fulfillment, and distribution to achieve efficient and effective performance. CORE COMPETENCY

• Operational Management • Supply chain • Risk Management

• Strategic Planning • Process Improvement • Process Optimization

• Logistic Optimization • Delegation • Problem-Solving

• Performance Monitoring • Client Relationship • Negotiation skills

• Team Leadership • Logistic Coordination • Account Management EXPERIENCE

Svoboda Freight Services/Markat Logistics LLC

Director of Operations 01/22 – 09/23

St Charles IL

Oversees and manages operational activities for Markat Logistics, specializing in rail work and intermodal logistics. Contributes to strategic planning and decision-making processes. Responsible for day-to-day transportation, warehousing, inventory, order fulfillment, and distribution management. Monitors key performance indicators to assess operational effectiveness and implement improvement strategies. Provides leadership to the logistics team, including recruitment, training, and performance management. Collaborates with internal and external stakeholders to ensure smooth operations and coordination. Manages risks by identifying potential issues and implementing mitigation strategies. Optimizes logistics operations to achieve efficient and effective performance.

• Supervises both divisions of the newly established company, concentrating especially on the role of Director of Operations for Markat Logistics, overseeing all rail work and managing the office employees.

• Responsible for handling finances, including revenue and expenses, for both Svoboda Freight Services and Markat Logistics.

• Developed and implemented comprehensive systems, policies, and procedures, training the entire office staff to ensure smooth operations, adherence to industry standards, and consistent performance.

• Successfully oversaw the movement of over 2000 containers, ensuring timely and efficient delivery from Rails/Terminals to designated facilities.

• Maintains accurate logs and tracked the daily activity of each tractor, allowing for effective performance monitoring and identifying areas for improvement.

• Provides quarterly performance reports for each driver, offering valuable insights and feedback to optimize performance and recognize exceptional achievements.

• Proactively identifies and addresses customer needs, ensuring high levels of customer satisfaction and building strong relationships.

• Coordinates daily delivery schedules based on customer requirements, peak delivery times, and alternate routes, resulting in efficient operations and on-time deliveries.

• Manages accounts receivable and implemented effective collection strategies, ensuring timely payment and healthy cash flow for the organization.

• Successfully dispatches drivers, optimizing vehicle utilization and ensuring smooth operations for daily logistics activities.

VP of Finance and Operations 06/21 – Present

Joliet IL

Oversaw financial and operational aspects of both Svoboda Freight Services and Markat Logistics. Managed accounts receivable, payroll, and financial reporting. Developed strong client relationships and implemented standard operating procedures. Successfully navigated high-stress environments, making quick and correct decisions. Collaborated effectively to meet organizational objectives.

• Supported the acquisition of Markat Logistics by Svoboda Freight Services in February 2021, leveraging both firms for separate industry segments.

• Successfully managed accounts receivable and payroll for all employees, ensuring accurate and timely processing of financial transactions.

• Developed strong relationships with clients by proactively engaging with them, providing advice, solutions, and effectively managing any issues that arose.

• Implemented Standard Operating Procedures (SOP) and established clear parameters, resulting in improved operational efficiency and consistency.

• Thrived in high-stress, fast-paced environments and effectively managed challenging situations, demonstrating resilience and the ability to make quick and correct decisions.

• Collaborated effectively in a fast-paced environment, recognizing and prioritizing needs and demands with agility, ensuring efficient operations and meeting organizational objectives. Operations Manager 07/20 – 06/21

Joliet IL

Ensured the smooth and efficient movement of goods and materials through the supply chain. Coordinated with suppliers, managed inventory levels, optimized transportation routes, and oversaw warehouse operations. Identified areas for improvement in operational processes and implemented strategies to enhance efficiency, productivity, and cost-effectiveness by analyzing data, identifying bottlenecks, and implementing process changes or automation initiatives. Managed operational budgets and controlled costs by monitoring expenses, identifying cost-saving opportunities, negotiating with vendors, and ensuring operational activities are aligned with budgetary constraints.

• Collaborated closely with the owner/boss, acting as a key partner in growing the company from its inception, jointly implementing strategies, and ensuring successful operations.

• Maintained quality standards and compliance with relevant regulations and industry standards by implementing quality control measures, conducting audits, and ensuring adherence to safety protocols.

• Played a role in managing customer relationships and addressing any operational concerns or issues by coordinating with the customer service team to ensure timely and satisfactory resolution of customer inquiries and complaints.

• Analyzed key performance indicators (KPIs) and operational metrics, identified trends, and provided regular reports to senior management to facilitate informed decision-making. Logistic Coordinator/Dispatch 01/19 – 08/19

Air Intermodal Plainfield IL

Played a crucial role in ensuring that the logistics operations ran smoothly and efficiently. Scheduled appointments and ensured that pickups and deliveries were scheduled promptly, taking into account customers’ specific requirements. Participated in rate and pricing negotiation by working with customers, carriers, and other logistics partners to negotiate competitive rates while ensuring profitability for the company. Assumed responsibility for Installing ELDs on tractors to monitor and record driving time and other aspects of commercial vehicles. Served as a dispatcher, responsible for assigning drivers to specific routes, providing instructions and necessary documentation, and ensuring efficient coordination between drivers and customers.

• Demonstrated exceptional organizational skills by effectively managing multiple appointments simultaneously, ensuring efficient scheduling, and minimizing conflicts.

• Utilized strong negotiation skills and a deep understanding of market dynamics to successfully negotiate favorable rates and pricing with carriers and logistics partners, resulting in significant cost savings for the company.

• Ensured regulatory compliance and maintained safety standards within the company by successfully installing Electronic Logging Devices (ELDs), facilitating accurate tracking of driving hours and adherence to hours-of- service regulations.

• Displayed excellent communication skills and attention to detail, effectively relaying instructions and documentation to drivers, customers, and other stakeholders, resulting in smooth dispatch operations and timely deliveries.

• Adapted swiftly to changing circumstances and proactively addressed challenges in the dispatching process, demonstrating flexibility and resourcefulness in problem-solving and maintaining high levels of operational efficiency.

EDUCATION

Bachelor of Science in Mathematics with Actuarial emphasis 2020 Benedictine University, Lisle IL

Associate of Science in Mathematics 2015

Tallahassee Community College, Tallahassee FL

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