Service Sales Manager

Larry J. Somerstorfer **W*** Geneva Rd #** West Chicago, IL 60185-2583

630-***-**** *******.*****@*******.***

PROFILE

Proactive service/sales manager with experience in all aspects of retail sales management,

product service operations and administration, and field service sales. Proven ability to develop

successful marketing plans. Solid communication skills that have resulted in strong customer

service and troubleshooting capabilities. Excels in attention to detail, technical knowledge, and

applying that knowledge to product and customer situations.

CAREER SUMMARY

Nursery Assistant

Hoelterhoff Nursery Bartlett, Illinois January 2020 — Present (Seasonal)

Assisted customers and contractors with problem solving, design ideas, and product selection.

Assisted nursery manager with operations including facility maintenance and product delivery.

Service Administrator

Cummins Hodgkins, Illinois January 2022 — March 2023

Serve as the primary contact with customers, developing positive relationships with key

customers.

Identify customer’s needs, gather pertinent information, provide quotes, develop claims,

prepare repair plans and provide status updates to customers on repair work

Create complex work orders including diagnostic plans, quotes and repair plans by

determining the length of repair based on parts and labor availability.

Review work orders to ensure accuracy for invoicing and warranty

Service Center Supervisor

Robert Bosch Tool Corporation Addison, Illinois June 2016 – October 2019

Managed day-to-day activities of the Factory Service Center, counters sales, warehousing

activities, inventory management, cycle counts and resolve customer service issues,

working closely with Distributors and Bosch Sales staff. Communication of product issues with engineering.

Managed Service Sales team of repair technicians and sales support, conduct performance

reviews & income.

Established continuous improvement processes in developing the associates as well as

processes in warehousing, repair, facilities, and systems.

Supported After Sales Service management in the development of annual business plans.

Managed procurement of tools and equipment.

Maintained departmental performance and statistic metrics.

Receiving Clerk

Jewel Osco Downers Grove, Illinois February 2007 – June 2016

Directed store delivery vendors, merchandisers, and drivers.

Performed administrative functions including shipment verification and financial management.

Furniture Finisher

Chapin’s Furniture Elmhurst, Illinois 60126 March 2006 to February 2007

Customer service/satisfaction management.

Performed wood vinyl and leather repairs including structural repairs and duplication,

mechanical movement, and basic electrical repairs.

Maintained and safely used equipment and chemicals to OHSA standards.

Maintained and kept current all Material Safety Data Sheets (MSDS).

Owner/Operator

Furniture Medic, Addison, Illinois October 2000 to March 2006

Developed effective business plans, budgets, and strategies with national accounts.

Sales closure rate of 70%

Trained and supervised two furniture repair technicians in restoration.

Specialized in antiques restoration, hand caning, and press cane.

Service Center Manager

Black & Decker / DeWalt (US), Inc. Chicago, Illinois March 1987 to October 2000

Managed the operation of Service Center with a profit and loss budget of over $1 million.

Developed and implemented business plans and managed outside/inside service sales team, technical service representatives, and shipping/receiving department.

Facilitated bimonthly focus meetings with area managers to implement strategies to increase market share in metro area.

Implemented service programs for new product lines.

Diversified power tool service by servicing competitor brand power tools, effectively growing

service/sales business to best in region.

Earned best profit in region.

Field Service Manager

Black & Decker / DeWalt (US), Inc. Chicago

Launched outside service sales vehicles into Chicago market.

Marketed service contracts to key industrial end users and industrial tool distributors.

Grew metro service business in five factory service centers and improved customer

relations.

Teamed with DeWalt territory sales representatives to conduct industrial / commercial

distributor product knowledge demonstrations and power tool safety seminars.

Converted industrial end users to DeWalt Power Tools, a new product line.

COMPUTER SKILLS

SAP software for data collection, product/service management, and financial management.

Microsoft Office applications including Excel and Word.

Scan gun and relevant systems.

CERTIFICATIONS

Certified to drive electric pallet trucks and electric stackers. `

EDUCATION

Certified Tutor English Second Language

Certified Canine Behavior Trainer / Instructor Animal Behavior College, California

Furniture Medic Service University Memphis, Tennessee

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