TAMETRIA DAUGHERTY

ad3wnl@r.postjobfree.com 1-662-***-**** Olive Branch, MS 38654

Summary

Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth. To become an employee for a successful company and to make significant contributions that will lead to company profitability and personal career growth. Adaptable professional with experience in expense control, financial analysis, and trust accounting. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Results-driven individual with expertise in developing and driving successful financial strategies. Proven track record in analyzing financial information, forecasting trends, and managing budgets to increase profits. Skilled in accurately reporting financial data to internal and external stakeholders, developing and implementing financial plans, and managing risk. Exceptional problem-solving and communication skills. Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate and legal accounting structures.

Skills

Highly Organized Able To Multi-Task And Accomplish Multiple Objectives.

Proficient Strong Computer Skills And Exposure To Microsoft Word, PowerPoint, Excel.

Excellent Verbal And Written Communication Skills. Have Frequently Given Presentations To Large Audiences.

Successful Leader, Equally Effective As Member Of A Team. Professional Demeanor And Attentive To Detail.

Effective Manager, Driven To Provide Excellent Customer Service, And Able To Assess Complex Situations And Formulate Solutions.

Financial Resource Management

Goal Setting

Critical Thinking

Strategy Development

Relationship Building

Customer Service

Prioritizing and Planning

Decision-Making

Staff Recruitment and Hiring

Quality Assurance

Willing to Learn

Proactive and Focused

Attention to Detail

QuickBooks Experience

Cash Flow Management

Word Processing

Recruitment and Hiring

Human Resources

Account Auditing

Accounts Payable

Accounts Receivable

Quickbooks

Account Reconciliation

Data Entry

Cash Management

General Ledger Management

Handling Confidential Materials

Bank Statement Reconciliation

Bill Payment and Recordkeeping

Experience

Marshall County School District Holly Springs, Ms.

Assistant Finance Director/Payroll Manager

07/2019 - 07/2023

Prepared financial documents such as balance sheets, income statements, cash flow statements, and other related documents

Provided training to staff on new accounting software programs

Evaluated current processes and identified areas for improvement

Assisted in the development of long-term business plans for future growth

Developed and maintained detailed financial records, including accounts payable and receivable, bank statements and reconciliations

Coordinated with vendors regarding billing inquiries or discrepancies

Drafted annual budgets for review by senior management team

Reviewed and analyzed monthly financial reports to ensure accuracy of budgeting activities

Interpreted complex accounting regulations in order to comply with state laws

Implemented cost-saving measures within the finance department

Managed payroll operations, ensuring timely submission of payments.

Provided support for budgeting and forecasting processes, including analysis of variances.

Reviewed monthly account reconciliations and general ledger accounts to ensure accuracy of information reported.

Analyzed financial data, identified trends, and provided recommendations to senior management.

Tracked departmental spending against approved budgets to ensure fiscal responsibility.

Marshall County School District Holly Springs, Ms.

Administrative Bookkeeper/Call Center Representative

06/2016 - 07/2019

Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices

Reconciled processed work by verifying entries and comparing system reports to balances

Keeping track of all payments, including purchase orders, invoices and bank statements

Paying vendors by scheduling and ensuring payment is received for outstanding credit, generally responding to all vendor enquiries regarding finance

Verifying vendor accounts by recording monthly statements and related transactions

Disbursing petty cash by recording entry and verifying documentation

Protects organization's value by keeping information confidential

Report sales taxes by calculating requirements on paid invoices

Update knowledge by participating in educational opportunities

Accomplishes accounting and organization mission by completing related results as needed

Attention to detail

Tracking budget expenses.

Assisted with accounts receivable, accounts payable and payroll processes.

Conducted month-end closing activities and reconciliations of bank statements.

Managed general ledger entries, invoicing and deposits.

Performed data entry for all transactions into accounting software.

Verified accuracy of invoices and other accounting documents or records.

Researched and resolved payment discrepancies in a timely manner.

Reviewed employee expense reports for compliance with company policies.

Generated monthly balance sheet reconciliations and trial balances.

Provided assistance to external auditors during annual audits.

Created detailed spreadsheets using advanced formulas and functions in Excel.

Maintained up-to-date vendor records including contact information and payment terms.

Coordinated with vendors regarding invoice payments and issues related to billing.

Processed payments from customers in accordance with company policy and procedures.

Supported senior staff members with various projects as needed throughout the year.

Performed basic accounting, payroll and bookkeeping services to manage business operations.

Entered deposits, credit card charges and sales entries to facilitate cash management.

Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.

Reviewed purchase documents and company receipts for reconciliation with statements.

Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.

Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Maintained high levels of professionalism while interacting with customers via phone or email.

Performed outbound calling campaigns to promote new products or services.

Analyzed data collected during each call in order to identify trends in customer feedback.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Byhalia Elementary School Byhalia, Ms.

Administration Records Clerk

10/2014 - 06/2016

Process applications and file records

Maintain updated files

Answer queries by searching and retrieving files

Update file information

Process all incoming and outgoing correspondence

Perform data entry

Aid people in retrieving information

Check to ensure files are complete.

Maintained accurate and up-to-date records of all documents and files.

Prepared, sorted and indexed documents for data entry into the computer system.

Scanned and uploaded documents into the database in accordance with established procedures.

Filed physical copies of important documents for future reference.

Retrieved requested files from archives as needed.

Performed quality control checks to ensure accuracy of information entered into database.

Responded promptly to inquiries about records management processes.

Monitored compliance with applicable laws and regulations related to recordkeeping.

Generated reports on file activity within specified time frames.

Processed incoming mail by sorting, logging, scanning and filing appropriately.

Created new folders for incoming records requests as necessary.

Managed inventory of office supplies used in the department.

Assisted other departments with retrieving archived materials.

Reviewed existing records systems to identify areas for improvement.

Developed policies and procedures related to document retention.

Analyzed large volumes of data quickly and accurately.

Resolved discrepancies between physical files and digital databases.

Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.

Managed all paperwork and accurately filed each piece alphabetically and according to significance.

Created or updated records with new files or information.

Maintained and updated company filing systems.

Scanned images and documents with careful attention to clear scans and to correct document naming conventions.

Prepared new files according to company needs and schedules.

Recorded and processed payments by company and customers.

Maintained records of materials using logbooks or computers and generated computerized reports.

Consolidated outdated files to inactive storage, following guidelines and legal requirements.

Macy's 4660 Merchants Park Cir Collierville, Tn.

Retail Sales Associate

08/2012 - 10/2014

Customer service

Merchandising

Created displays

Successful team leader

Highly organized able to multi-task and accomplish multiple objectives

Professional demeanor and attentive to detail.

Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Stocked shelves with merchandise according to company standards.

Organized displays to attract customers and promote sales.

Tracked inventory levels throughout the day and restocked items as needed.

Processed returned merchandise according to company policies.

Handled customer complaints in a professional manner.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Maintained knowledge of sales and promotions, return policies and security practices.

Computed purchases and received and processed cash or credit payment.

Wal-Mart 950 Holly Springs, Ms.

Hourly Supervisor

09/1995 - 04/2012

Responsible for customer service

Ordered merchandise and kept track of inventory

Created displays

Helped on the front line (Cashier)

Unloaded merchandise off truck

Assembly line

Answered phone calls, greeted clients, and scheduled appointments

Assisted with purchasing of safety supplies and processed client orders

Managed financial bookkeeping for the company using QuickBooks.

Directed and supervised team of 15 employees in daily operations.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Participated in conferences related to industry trends or organizational developments.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Worked closely with human resources to support employee management and organizational planning.

Thomas & Betts Corporation Byhalia, Ms.

Call Center Customer Service Specialist

04/1992 - 09/1995

Pulling, filling, packing and setting up orders for delivery or pickup

Receive shipments, log into inventory, maintain inventory through audits

Maintain the ability to determine the status of an order at any given time

Followed all special instructions pertaining to an individual order.

Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.

Provided assistance to customers regarding product features, pricing and availability.

Assisted customers with placing orders, returning products, resolving billing issues and other customer service related tasks.

Handled escalated customer complaints using problem solving skills to resolve difficult situations quickly and efficiently.

Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes.

Maintained up-to-date knowledge of company's products, services and policies in order to assist customers effectively.

Followed up on customer inquiries not immediately resolved during the phone conversation.

Performed outbound calls as needed to follow-up on customer requests or inform them of new promotions or services offered by the company.

Developed strong relationships with customers through positive interactions and follow-up communication.

Provided feedback from customers regarding product performance or satisfaction levels.

Responded promptly to emails from customers seeking help with technical issues or questions about their account status.

Monitored daily productivity metrics such as average handle time, first call resolution rate, abandonment rate.

Participated in weekly training sessions designed to enhance job knowledge, increase productivity and develop professional skills.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers regarding needs and addressed concerns.

Managed high-volume of inbound and outbound customer calls.

Maintained strong call control and quickly worked through scripts to address problems.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Assisted 100 + callers per week in fast-paced environment.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Updated customer accounts, addresses and contact information within call management databases.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

HomeGoods, TJX Companies Olive Branch, MS

Cash Office Assistant

08/2023 - Current

Assisted customers in making cash payments and processing returns.

Monitored and balanced daily cash transactions.

Performed daily opening and closing procedures for the cash office.

Ensured compliance with all applicable laws, regulations and policies regarding cash handling.

Maintained accurate records of all cash transactions in accordance with company policy.

Verified accuracy of change fund and ensured proper documentation was completed for each transaction.

Reconciled store sales reports against bank deposits on a daily basis.

Prepared daily deposits of collected funds according to established procedures.

Conducted regular audits of the cash register drawer to ensure accuracy.

Utilized computerized point-of-sale systems to accurately record sales transactions.

Tracked inventory levels of currency supplies such as coins, bills, checks.

Adhered to safety protocols when handling large amounts of money.

Managed incoming calls regarding payment issues or discrepancies in a professional manner.

Identified fraudulent activity within the Cash Office area and reported it immediately to management.

Responsible for counting down the register drawers at the end of each shift.

Investigated any overages and shortages that occurred during shift operations.

Kept up-to-date on current banking regulations pertaining to cash handling procedures.

Received and recorded cash, checks and transfers.

Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Recorded debit, credit and account transactions in computer spreadsheets and databases.

Prepared and processed payrolls.

Performed bookkeeping and accounting consulting services.

Reduced financial discrepancies by accurately managing accounting documentation.

Monitored loans and accounts payable to confirm payments are current.

Calculated income and social security tax deductions.

Handled bi-weekly payroll services for 500 employees.

Education and Training

University of Phoenix Memphis, TN.

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT

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