Kimberly Fulton

*** *. ********* **.

Mesa, AZ. *5201

480-***-****

Summary

Vendor Network Team Lead with a track record of achieving company goals through consistent and organized practices. My ability to thrive under pressure and adapt to new challenges allowed me to identify gaps and present optimal solutions that enhanced the organizational brand. I possess strong planning and organizational skills honed over a successful career. I have adeptly equipped employees to independently manage daily functions, ensuring both company and vendor needs are met efficiently. My diligent approach to training and mentoring, coupled with a results-driven mindset, fosters the professional growth of my team members. As a collaborative leader, I am committed to partnering with colleagues to cultivate an engaged and empowering work culture. My documented strengths in building and maintaining relationships with a diverse range of repair facilities in a dynamic, fast-paced setting has proven my effectiveness in networking. I remain focused on delivering high-quality results in a timely manner, contributing to the overall success of the organization. Experience

Vendor Network Lead March 2021 to February 2024

American Auto Shield-Phoenix Az

As a vendor network lead, I am in charge of nine employees all assigned to different tasks. I'm responsible for them hitting their metrics and performing one on one’s with them weekly. I report their progress every Tuesday to the executives and have a one on one with my manager every Monday. I'm well versed in Microsoft products as we use many including excel, Microsoft lists, Microsoft forks and power BI. specialist I search and recruit automotive repair facilities to sign up as a preferred vendor in our network. I do all the negotiation and execute the agreements. This requires performing meetings, data entry and fine attention to detail.

Inside Sales Associate January 2021 to March 2021

GoDaddy-Gilbert Az

GoDaddy inside sales team associate taking inbound sales and technical service calls assisting with email, websites and security.

Assistant Claims Manager October 2018 to November 2020 Veritas Global-Phoenix Az

I take inbound calls from mechanical vendors submitting extended warranty claims for the repair of vehicles. I am responsible for the authorization of vehicle service contract claims for covered breakdowns. I investigate, evaluate and investigate minor to complex vehicle repairs, in addition to accurately determining coverage and liability based on the fact scenario. I provide accurate benefit and adjustment amounts on claims reaching a fair, efficient claims resolution while managing costs in accordance to policy and procedures. I work closely with selling dealerships and agents to meet the customers’ needs and as a senior I am also a great resource and support system for my team. Claims Adjuster II October 2015 to October 2018

SilverRock Warranty-Mesa AZ

As Claims adjuster I take inbound calls from mechanical vendors submitting estimates for the repair of vehicles. Beginning March 2016, I became part of the body work repair team where the estimates are submitted through email. I work closely with all departments such as Insurance, AP, Customer Service, CRD, FSS, the Drive Time lots and IC’s to ensure cost effective repairs are maintained in a timely manner.

Accounts Receivable August 2015 to October 2015

Insight Global/Conifer Health Solutions - Scottsdale, AZ I do accounts receivable for Rural Metro Ambulance all over the nation. I work with the insurance companies to correct billing errors on ambulance claims, then submit them for payment. Cold Calling Business to Business Sales February 2008 to October 2009 MCI WorldCom - Chandler, AZ

I performed business to business sales and would cold call business owners with multiple phone lines in order to convince them to change their long distance phone service to MCI for the best possible phone service and rates. Public Relations for Sales and Service Dept. November 2006 to December 2007 Sun Pontiac GMC - Scottsdale, AZ

I was responsible for our Customer Satisfaction Index. I implemented a cold calling system, calling each sales and service customer to find out how satisfied they were with their service or sales experience at Sun Pontiac GMC. If the customer was not satisfied, I would address the issue and offer an incentive so they would become satisfied. In turn keeping our CSI ratings the highest in our area. I also stood in for the cashier and operated the telephone switchboard. Service Biller/Technician July 1997 to February 2002 Saturn of Tempe - Scottsdale, AZ

Billed in depth service repair tickets from 12 technicians to warranty and customer pay. Provided Quality Control by examining and driving vehicles to determine the extent of damage or malfunctions. Worked closely with the customer and technician to ensure the repair was satisfactory. Provided oil, lube, belt and battery vehicle service. Kept all vehicle recall manuals updated. Worked as cashier, telephone switchboard and assisted on the service drive. Assistant Manager April 1995 to June 1997

Super Station Xpress Lube - Scottsdale, AZ

As assistant manager I ran the lube shop smoothly and efficiently while maintaining a staff of technicians that performed their job in accordance with the strict standards of OSHA rules. Customer satisfaction was the top priority. Ordered inventory and took care of all of the uniform and shop towel orders. I calculated, prepared, and created invoices and account statements in accordance with established procedures. I performed oil/lube changes, fluid flushes, serviced brakes and transmissions, as well as performed wheel alignments and tire rotation. Education

Associate of Science: Engine Performance and Diagnosis, 1997 3.74 GPA Mesa Community College - Mesa, Arizona

Two year associates degree in Engine Performance and Diagnostics. I am an MCC certified vehicle technician. Certified in six areas: Engine performance, Steering and Alignment, Brake Systems, Vehicle Electronics, Heating and Refrigeration and Power Train.