Customer Service Care

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R E S U M E

Name Werner Bossert, *** North Spencer Road, Spencer, MA 01562

Phone 774-***-**** - Email: **********@*****.***

Education 1969-1973 Elementary School in Edingen-Neckarhausen 1973-1982 High School Graduation in Ladenburg

1984-1987 College Business Administration MBA in Mannheim Military 1982-1983 Wildflecken/Walldürn/Germany

Skills Spanish, Portuguese, French, German

Microsoft: Word, Excel, Outlook, Power Point – SAP - Salesforce State licensed trainer for apprentices and trainees Experiences Intensive customer care of retailers, distributors, agents and B2B clients Key account visits across Europe, USA, Canada, Australia and associated travelling Turnover, profit & loss and budget responsibility for the international business Sales, production and cost planning in the context of yearly budget Preparing, leading and follow-up of annual customer negotiations Acquisition of new markets and customers

Set-up and development of relevant sales channels

Formulation of market, product and price strategies Quotation preparation on basis of article contribution in accordance with controlling Coordination of terms and conditions of international acting retailers Intensive store checks to establish price comparison lists per customer Development and implementation of long-term sales strategies Product/packaging development incl. marketing, production, engineering, production Negotiation and arrangement of sales promotions in stores Payment monitoring of customers including credit follow up Observation of competitors’ activities in the markets Presentation of company and assortment in international trade shows Identification of possible takeover candidates among competitors Personnel responsibility for customer service staff Employment Anaqua Inc. Intersnack Knabbergebäck GmbH Sales Development Representative Senior Area Sales Manager Export 02/01/2018 – today 09/01/2009 – 12/31/2016

responsible sales: USD 10 m responsible sales: EUR 11 m staff: 1 in administration staff: 1 in customer service customers: companies/law firms in Europe customers: retailers in Europe / USA Salzburg Schokolade GmbH Bernard Matthews Oldenburg GmbH Key Account Manager Export Business Developm. Director Europe 07/07/2008 – 08/31/2009 10/01/2007 – 06/30/2008

responsible sales: EUR 5 m responsible sales: EUR 75 m staff: 2 in customer service staff: 3 in customer service customers: retailers in Europe / USA customers: retailers in Europe Heinrich Nölke GmbH & Co. KG Comet GmbH

Director Export General Manager

07/01/2005 – 09/30/2007 02/01/2003 – 06/30/2005

responsible sales: EUR 15 m responsible sales: EUR 250 k staff: 2 in customer service, 2 sales people staff: 1 in customer service customers: retailers in Europe customers: retailers in Germany

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