Customer Service Representative

ALYSSA BISHOP

SUMMARY

Authorized to work in the US for any employer

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

EXPERIENCE

Customer Service Representative, 08/2022 - 01/2023 P and A Group - Buffalo, NY

• I was responsible for answering incoming phone calls from customers seeking assistance regarding their employee benefits

• We handled questions concerning Flex Spending Accounts, Retirement plans, Daycare Accounts, and other employee benefit plans. Debt Collector, 07/2019 - 02/2022

CRS - Bowmansville, NY

• I made outgoing phone calls to individuals attempting to collect a debt. Waitress and Bartender, 06/2004 - 06/2015

Demetris on the Lake - Dunkirk, NY

• I served food and drinks to customers in a casual dining atmosphere. Banquet Server, 04/2006 - 07/2011

Ramada Inn and Conference Center - Dunkirk, NY

• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.

• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

Server Captain, 12/2007 - 01/2011

Payne's Kettle and Keg - Dunkirk, NY

• Greeted guests and provided them with menus.

• Organized seating arrangements for large parties.

• Assisted in training new servers.

• Ensured that all food items were prepared according to recipes, standards, and plating guidelines.

• Promptly responded to customer complaints or concerns in a professional manner.

• Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.

CONTACT

Address: Buffalo, NY 14226

Phone: +1-716-***-****

Email: *************@*****.***

SKILLS

• Customer service (8 years)

• Live chat

• Computer operation (10+ years)

• Upselling

• Cold Calling

• Help Desk

• Table Setting

• Food Running

• Guest Engagement

• Safe Food Handling

• Cash Handling

• Menu Knowledge

• Sales Techniques

• Dining Customer Service

• POS Operation

• Positive and Professional

EDUCATION AND TRAINING

High school diploma, 06/2003

Fredonia High School - Fredonia, NY

Some College (No Degree), General Studies

Edinboro University of Pennsylvania - Edinboro, PA Some College (No Degree), Human Services

Jamestown Community College - Jamestown, NY

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