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Customer Service Project Management

Location:
Indianapolis, IN
Posted:
February 25, 2024

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Resume:

Brittany Nicole Veal, MSM

**** ****** **** **. *** F Indianapolis, IN 46214

Cell: 317-***-****

Email: ad3wl8@r.postjobfree.com

Over ten years of experience with providing professional presentations in both the academic and educational environments.

Utilized Microsoft Office XP programs to compile, analyze, and present information gathered via research and survey. Has five years of grant writing and research experience. Have trained and managed over 50 employees simultaneously with 10 years Management experience. Expertise in Minority Health, Women’s Health, Quality Improvement, Customer Service, Community Health, Program Planning and Development, Project Management, Education, Non for Profit, Human Studies, and Research.

PROFESSIONAL DEVELOPMENT: Certified Phlebotomy Technician, Certified Health Education Specialist (CHES), Substitute Teacher License, Lean-Six Sigma Green Belt Certified, American Red Cross CPR/First Aid/ AED Instructor, Nurturing Parenting and Families Facilitator, Certified Child Passenger Safety Technician, Certified Purchasing Card Professional (CPCP)- in progress

EDUCATION:

Indiana Wesleyan University

Master’s Degree in Management

Concentration in Healthcare

Indianapolis, IN

August 2008-March 2010

Indiana University

Bloomington, IN

June 2001- December 2005

Bachelor’s Degree in Applied Health Science

Major in Public Health Education

PROFESSIONAL EXPERIENCE:

IU- Travel Management Indianapolis, IN March 2021- Present

Procurement Card Manager

Facilitating and managing purchasing and travel cards for all Indiana University Campuses

Development of processes, procedures, compliance, data analytics and operations

Develops and implements policy and improvement strategies within the administrative process and supports initiatives to further develop expense systems.

Prepares documentation and media deemed essential to card training and provides instruction and feedback, as necessary.

Develops and deploys reports on card activity in support of key administrative decisions.

Daily tasks associated with the development, implementation, maintenance, training, marketing, reconciliation, reporting, and compliance within card programs.

Maintaining and updating the program’s material and data, training, card exchange and changes, and servicing/handling cardholder inquiries and issues.

Exercises full management authority in the absence of the Director of Travel Management

IU-School of Medicine- Adolescent Medicine Indianapolis, IN October 2018- March 2021

Assistant Business Manager

Assisted the Division Administrator with planning, organization, and control of all financial activities in the Division of Adolescent Medicine. Direct the daily processing of purchasing, accounts receivable, and accounts payable activity. Serve as a liaison with Accounting Records and Services, Purchasing, Travel, FMS, IU Foundation, IU Health, Dean’s Office, vendors, etc. Perform monthly account reconciliations, and request reimbursement for IU Foundation as needed.

Assisted principal investigators in development of all grants, including the budgetary portion and figure preparation; evaluate grant needs associated with staffing, effort, equipment, order general supplies; and ensure compliance of all institution and agency guidelines. The position will track and supervise grant awards, contract awards, and competitive/non-competitive renewal deadlines.

Served as the liaison with the Departmental IT group to coordinate the ordering, and deployment of all computer’s peripherals and software. Assist in management/coordination of space utilization and equipment inventory and maintenance.

Exercised full financial management authority in the absence of the Division Administrator. Back-up the Division Administrator for all financial management activities including account balance reconciliation for major grants, development, and analysis of financial reports, authorizing financial information system transactions and budget planning/development on grants.

Prepared and maintain a wide variety of financial reports, including monthly cash flow.

Assisted with development and preparation of annual division budget.

IUPUI- Upward Bound Indianapolis, IN August 2015 – October 2018

Administrative Support Specialist

• Processed, record, and monitor financial and procurement transactions related to the expenditures of TRIO Upward Bound's federal grant and discretionary funds. This includes but not limited to processing requisitions, DV's, staff reimbursement, departmental Pro Cards, and student stipends. Follow proper procedures to secure confidential information.

• Maintained all Upward Bound participant files in the program's online database as well as hard copy files.

• Assisted Upward Bound's staff with preparation for the recruitment and selection of program participants. This includes but not limited to collecting paperwork and scheduling meetings with staff, parent, and student. Assisting with the orientation.

• Served as office administrator and oversees day to day administrative and logistics of the Upward Bound Program

• Worked closely with staff, participants, and parents/guardians; ensure timely accurate communication of program information. and organized meetings.

•Planned for meetings (Annual Banquet, orientations, etc.), prepared space, and performed other tasks as assigned.

•Coordinated travel arrangements for staff and students not limited to processing travel requests, booking flights, reserving hotel accommodations, and maintain copies of all documentation.

•Supported the accurate and timely completion of Upward Bound's Annual Performance Report and other Federal, State, or IUPUI reports.

•Conducted hiring process and supervision of hourly staff (includes onboarding, and initiation of electronic hiring paperwork)

•Coordinated all food components of the Program, including workshops, special events/banquet s, and residential meals. This includes bidding out for vendors, monitoring purchasing and purchase cost, training of food processes to summer staff.

IU- School of Social Work Indianapolis, IN April 2014 – August 2015

Senior Administrative Assistant

•Assistant to BSW/MSW Directors- prioritizing appointments

•Program Management for BSW/MSW programs

•Managing schedule conflicts

•Organized day-to-day tasks/responsibilities.

•Maintained hard-copy and electronic files, scheduling committee meetings Recording minutes of meetings.

•Managed admission process for BSW/MSW

•Management of transcripts and records

•Project Planning of numerous seminars, fairs, meetings, and other projects with IUSSW

•Ensured textbooks for classes are ordered by the required semester deadlines and maintaining records accordingly.

•First point of contact for students upon receipt of program dismissal and probationary status notices to ensure due process.

•Maintaining BSW and MSW faculty and student files; coordinating review processes at the program level; notifying students and following up at the conclusion of the student review and appeal processes; notifying the Administrative Recorder to remove holds from records of students who are re-admitted.

•Assisted with annual revisions of the MSW and BSW student handbooks/applications.

•Provided back-up for the school receptionist.

•Event planning and Coordination

IUPUI- STARK Neurosciences Research Institute Indianapolis, IN June 2011- April 2014

Administrative Assistant

•Supported Faculty and staff by screening calls, scheduling, training, hiring and termination.

•Processed Lab invoices, billing, and ordering.

•Coordinated for SCBIRG seminars and conferences.

•Managed website

•Program Manager for MD/PhD program

•Assist with Manuscripts and Grant Submissions

COMMUNITY INVOLVEMENT:

Big Brothers Big Sister of Central Indiana April 2019 - Present

Big Sister- Mentor

Girls Inc September 2018- Present

Volunteer & Facilitator

American Red Cross March 2018 - Present

Volunteer & Disaster Action Team

Center for Leadership Development January 2017- Present

Volunteer & Facilitator- Imani Book Club, Precious Miss, and Self Discovery

Center of Wellness for Urban Women (CWUW) June 2008 - Present

Volunteer & Executive Board Member



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