LINDA J. DeMarco

GRI, ABR, SFR, e-PRO

312-***-****

ad3wkc@r.postjobfree.com

OBJECTIVE

Managing Broker: To maximize customer satisfaction, revenue, growth and profitability of a branch office through effective management and coordination of sales and customer service, employee hiring, training and development, equipment and facility resources, and promotion of all corporate goals and objectives to drive business to new growth & profitability. EXECUTIVE SUMMARY

A results-driven Residential Real Estate Management Leader with expertise in developing and leading high volume office operations to achieving and surpassing sales goals. The necessary management and personnel motivation to ensure streamlined operations, customer satisfaction, and increased profitability. Broad-based experience in the execution of increasingly complex responsibilities among various disciplines in running a brokerage business, including: marketing, sales, relocation, strategic planning, marketing communications, and hiring and training of exceptional sales managers and sales brokers. Professionally skilled in all aspects of relationship building, forecasting, and planning for maximum growth and profitability. A true performer who understands the market and has a remarkable ability to bring in new business while effectively managing existing accounts. Innovative thinker, persuasive communicator, and effective motivator.

EMPLOYMENT HISTORY

WEICHERT REALTORS GOODCHILD HOMES, Rolling Meadows 07/13 to Present Compliance Officer

Manage all compliance processes and financial statements for brokerage office of 27 agents which produce annual sales of $13M. Create and manage all legal business practices in accordance with the IDPFR (Illinois Department of Financial and Professional Regulation) guidelines. Report directly to the owner.

Conduct daily and monthly audits of branch sales transactions, brokerage agreements, listing and selling contracts, and state licenses to ensure compliance of company and state policies and standards

Manage transaction records of listings, sales, property management, leases, buyer representation (including but not limited to closed, cancelled, expired or withdrawn); escrow records; employment agreements and records reflecting payment compensation, hire paperwork, as well as review licensing of all realtors in office

Create monthly reports and associated presentations to the owner inclusive of the correct consultation needed to create and maintain professional standards, such as a formal Quality Assurance training for all agents and employees

Train all existing and new agents on IDPFR protocol, consult on continuing education standards needed to maintain state licenses, and serve as ongoing compliance consultant to agents on a day to day basis regarding all listing and selling transactions (contract negotiations, Fair Housing compliance, closing documents and processes, etc.) CENTURY 21 McMullen Real Estate, Northwest Chicago 2012-2013 Relocation Director

Managed relocation services including buying, selling, renting, spousal assistance, household goods moving and ancillary service providers resulting in a seamless real estate experience at the brokerage level

Coached, mentored and trained relocation agents

Provided strategic consulting for employers, employees and relocation management companies for real estate transactions WEICHERT REALTORS GOODCHILD HOMES, Rolling Meadows, IL 2009-2012 Chief Business Development Officer/ Compliance Officer Created new compliance processes and standards across all office and financial transactions. Create and manage all legal business practices in accordance with the IDPFR (Illinois Department of Financial and Professional Regulation) guidelines. Report directly to the owner.

Brought company up to compliance standards in accordance with the IDPFR and created consistent and streamlined processed for companywide financials, agent licenses, listing and selling contracts, brokerage agreements, and all other legal records and agreements associated with the business

Developed and implemented the growth, sales, and operational strategies for the brokerage

Managed agent recruiting, training, development, and coaching

Developed advertising and marketing opportunities that will positively affect branch sales, through local advertising/marketing opportunities and the Internet Linda J. DeMarco Page 2

CENTURY 21 Elm Realtors, Park Ridge, IL 1997-2009

Managing Broker, General Manager

Recruited new and experienced sales associates

Implemented sales strategies

Managed Branch production levels

Maintained, developed and grew sales and new listing business

Managed branch P&L and budget review

Oversaw branch level staffing requirements

Trained associates to create and maintain a winning team

Created and maintained an environment conducive to effective selling and client advocacy COLDWELL BANKER, Des Plaines, IL 1995-1997

Managing Broker, General Manager

Complete leadership accountability for the sales, marketing, and profit/loss status of the business unit. Responsible for planning, implementing and managing all branch level operations including the direct accountability for the sales and operational support departments/teams.

( Reviewed Profit and Loss Statement, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas of needed improvement

( Developed, implemented and monitored a “living” operational, budgetary, sales and process improvement plan to address any issues and/or to take advantage of market changes; meets branch annual revenue goals and budgets within profit percentage and dollar amounts

( Recruited, trained, and motivated high performance teams; held team accountable to achieve performance objectives

( Pro-actively positioned the branch and swiftly responds to market developments and competitive threats

( Strengthened and accelerated sales productivity through ongoing staffing and market reviews, setting sales & profit performance goals to ensure growth

( Communicated and executed the business strategy & implement strategic initiatives

( Established rapport with the local community to promote a positive company image

( Ensured compliance in real estate practice, transaction processing, and file conformance in addition, serving as resource to the sales associates in all matters of real estate by providing training to continually raise the standard of practice of all team members

( Followed-up on agent license expiration and renewal

( Orchestrated all efforts to ensure buyer/seller satisfaction, through effective support and team effort dedicated to growth and profitability

Achievements:

( Drove sales for each company to new heights, earning the prestigious Centurion Award from C21 for top office sales production each and every year; and the “Q” award from Coldwell Banker for extraordinary leadership in managing both quantitative and qualitative organizational objectives ORGANIZATIONS, LICENSURES, & CERTIFICATIONS

Co-Chairman Education RANWC 1998

Strategic Planning RANWC 1997/98

Broker Lawyer Accord Committee

Fair Housing committee/Vigilance Committee

Ethics and Arbitration hearing panel member

Education Indoc Trainer - Old Northwest Chicago Board

Licensed Illinois C.E. Instructor

Sweat Hog Graduate - Floyd Wickman

Real Estate Managing Broker

GRI, ABR, SFR, e-PRO

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