Safety officer, Emergency preparedness, Q&A, military, analyst, health

Dave Cortes

*********@*****.*** 607-***-**** **** SE Grapeland Ave. Port St. Lucie, FL.34952

Professional Summary

An analytical resource that has an in-depth understanding of information technology and its use within patient care workflows from Cerner and EPIC. Possessing a solid understanding of policies and procedures, patient care/clinical business objectives, regulatory requirements, and industry best practices for patient care, while being an integral part of a team.

Work Experience

Cleveland Clinic Martin Health Systems – August 2013 – Present

Epic ASAP Certified, Clinical Application Analyst III February 2016 – Present

Lead the planning, validations, testing and implementation of the clinical system(s) of Cleveland Clinic Martin Health ASAP clinical application with experience in multi-facility upgrades and go-lives.

Provide project coordination, elbow to elbow support creating a team rapport with all ED staff, to include Emergency Department Operations meetings to provide input, perform gap analysis and participate in discussions to better the build to meet current workflows for improved patient care.

Customer support for information technology projects and frequently looked to take a leadership role in project management.

Act as sole analyst for three hospital-based emergency departments and one free standing ED.

Have directly worked on 7 Epic implementations and go-lives.

Nova Note reviews with a multitude of single, double and triple upgrades.

Data Courier experience

Printer / Zebra printer mapping and troubleshooting

Dragon Medical setup and customization

Customize workflows.

Use and testing in Epic and Epic Hyperdrive

Use of Putty and Text environments for building of Epic.

Use of Excel, Microsoft 365, PowerPoint, Adobe

Use of Teams and Zoom for meetings.

Manage communication to end users / caregivers and providers.

Audit and test newly implemented or upgraded software.

Daily Usage of Service Now for tracking incident tickets and weekly stories and time tracking

The use of EUTS software for Computer and Printer inventory tracking

Team collaboration

On Call rotations, covering three applications, Stork, ClinDoc and ASAP

AGILE Usage

Daily Huddle – Team (Analyst Team briefing)- Oral Communication

Recent: ITIL Foundation V.4 Certified 3/2023

DoD Secret Clearance.

IT Training & Development Specialist August 2013 – February 2016

Supervised and directed newly hired and training personnel engaged in special project work, problem solving, monitoring, and installing data communication equipment and software, i.e., Dragon Medical.

Designed, developed, tested, implemented, and evaluated new or modified informatics solutions to support patients, healthcare professionals, and their information management.

Applied knowledge of computer science, information science, nursing, medical practice, education, administration, or research, in collaboration with other health informatics specialists.

Developed and delivered training programs for health information technology and created operating manuals as needed.

Provided consultation to nurses and physicians regarding hardware or software configuration.

Planned, installed, repaired, and troubleshot tele-health technology applications or systems in homes and remote offices.

Oversaw the daily performance of computer systems.

Principle Epic ASAP trainer for four emergency departments.

Developed training materials and procedures and trained users in the proper use of hardware or software.

Conducted Nuance Dragon Medical dictation software management and training.

Provided remote access assistance for both staff and contracted providers.

Configured and setup of mobile devices to interact with Epic EHR software.

Sentara Healthcare July 2010 – August 2012

Emergency Room Technician / Nursing Care Partner / Jr. Clinical Application Systems Analyst / Physician Liaison

Performed direct and indirect patient care activities for specific patient populations.

Performed ADL, skin and wound care, Casting, splinting, EKG’s, specimen collection, IV Placement, ISTAT use and other POC (point of care) procedures, transcription of medical orders as required.

Utilized EPIC Ecare ASAP and Hyperspace applications trainer and Physician educator, as well as other specified technical and data entry duties in support of the delivery of nursing care.

Trained and assisted physicians in using the EPIC Electronic Medical Record and troubleshot software related problems associated with the Electronic Medical Record.

Assisted physicians with customization of note templates and order-sets.

Participated in 2 GO LIVES and 2 Upgrades.

Military Experience

United States Navy 2001 – Present

Petty Officer First Class, Fleet Marine Forces, Expeditionary Warfare Hospital with over 20 years’ experience with emergency care and scene management, Security control and protection/ Current Secret DOD Clearance

2 combat overseas deployments.

Medical Department Head- Leadership

CPR- BLS Cert 2023

TCCC (Tactical Combat Casualty Care) Provider – 2023

Daily Patient Care

Medical Training, venipuncture, Lab procedures, Sterile draping and opening procedures, BSI Procedures, proper donning of PPE, Vital signs.

oProper usage of Autoclave, centrifuge, and refrigerator for holding lab specimens with keeping with proper logs.

MRRS – Medical Readiness Reporting Systems

oData entry

oMedical Key Performance Indicator (KPI) Reports

oImmunization Tracking

Immunization Administration and storage

Water Contamination /decontamination chlorination testing

Out of Rating (job) Qualifications

3M Qualifications -301, 302, 303

Chief of the Guard – (Shift) Supervisor

Security Forces Weapons Training and Supervisor, Duty Armorer

Security Forces Duty Armorer

Reaction Force Team Member

Clearing Barrel Supervisor

Weapons – Qualifications (Weapons list can be provide upon request)

Education

Associate in Applied Science: Registered Nurse Graduate

ECPI University, School of Health Careers – Medical Careers Institute, Newport News, VA

Certifications & Additional Training

Current Secret Security Clearance

ITIL Foundation V.4:3/2023

CPR Certified and AED Certified (Health Care Provider): 2023

Navy Leadership and Supervisor Training: 2007, 2008, 2009, 2014, 2016, 2017,2022, 2023

Navy Qualified Watch Stander, 3M Supervisor: 2020

EPIC ASAP Certification 04/2016,

Navy Clinical Application trainer/Security Officer/PAS Supervisor/Credentialing Officer for CHCS, AHLTA,MRRS, and PDHRA EMR/EDHA Systems. 2006- 2019

Tennessee Donor Services – Tissue Donor Procurement Coordinator. 2012-2013

Sentara Healthcare, Norfolk, VA:2009-2012

Sentara eCare- Jr Clinical Systems Analyst, EPIC Support, and training, eCare: 2010

Lean-Six Sigma (white belt) training: 2008

U.S. Navy Informatics Management Officer (IMO) ITT Certificate, 2006

OR Scrub Nurse – CMC Community Medical Center – 1999-2002

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