Office Administrator Customer Service

Email: ******.********.****@*****.*** Phone: 682-***-****

Nicole Whitlock, SHRM-CP Summary:

An ambitious and attentive SHRM Certified Professional equipped with an education focusing on problem solving, ethics, and critical thinking: Offers 6 years of advanced administrative experience, Microsoft Office proficiency, exceptional written and oral communication skills, and 14 years of customer service and leadership experience.

Education:

Bachelor of Arts in Philosophy UT Arlington 2016 Associate of Arts St. Petersburg College 2013

Professional Experience:

Alpha Testing LLC—Fort Worth, TX

Office Administrator / HR Generalist, January 2022 – Present

• Assist employees with benefit enrolment and accessing/understanding existing benefits

• Guide managers on disciplinary procedures

• Bi-Weekly Payroll audit for 100+ employees

• Interview, Onboard, and Integrate new hires

• Directly supervise 6 administrative assistants and all administrative tasks o Billing, Reporting, Customer Service, Inventory, Office Maintenance, etc.

• Complete and Execute Vendor Agreements

• Texas Notary Public

• Issue and service office Equipment including laptops, cell phones, desktops, and tablets

• Innovate and implement operational improvements in all departments

• Plan and execute office wide events and maintain employee relations Administrative Assistant, November 2017—January 2022

• Set up new clients and projects; enter and adjust billing; type test data; and generate various reports in MS Access Database.

• Utilize MS Suite: Excel, Word, Access, and Outlook; in addition to PDF XChange and Nuance PDF editing software.

• Specialty Billing: submit SOV’s and Lien Waivers with monthly invoices

• Utilize Procore, Project Mates, Textura, OwnerInsite and other online platforms

• Fleet Management: Assign Trucks, Generate purchase orders for maintenance, track GPS and Technician utilization to minimize time theft

• Various front desk duties: interacting with clients over the phone and in person, maintaining office inventory, distributing mail etc. JC Penney—Dallas, TX

Department Supervisor, June 2017—November 2017

• Schedule employees based on allotted staffing hours and sales projections

• Study sales statistics and make suitable changes to drive sales

• Train new employees and coach seasoned staff for improvement

• Maintain core standards in regards to product placement and store processes Belk—Dallas, TX

Backroom Associate, January 2017 – April 2017

• Receive and process merchandise from shipping

• Merchandize sales floor

Email: ******.********.****@*****.*** Phone: 682-***-**** UT Arlington—Arlington, TX

Financial Peer Counselor (student position), July 2016—Dec. 2016

• Manage front desk operations

• Counsel students on budgeting, loans, and credit

• Assist students in the navigation of their student account

• Find online resources to aid students with specific needs

• Present services to various classes and campus organizations Sears—Arlington, TX

Cashier, August 2014—Dec. 2015

• General customer service

• Digital POS register operation and maintenance

• Maintain core standards in regards to product placement Pizza Hut—Clearwater, FL

Cook, July 2012—August 2014

• Take and fill orders from large menu selection

• Operate conveyor oven, deep fryer, and maintain prep tables

• Digital POS register operation and maintenance

• Supervise and train new employees

Carvel Ice Cream—Palm Harbor, FL

Assistant Store Manager, April 2012—August 2014

• Supervise and train new employees

• Review and replenish inventory

• Take and fill orders from large menu selection

• Reconcile register funds and take deposits to bank Ross Dress for Less-Oldsmar, FL

Backroom Associate, Summer/Fall 2012

• Receive and process merchandise from shipping

• Merchandize sales floor

Pinellas County Elections Office-St. Petersburg, FL Call Center Representative, Summer 2012

• Answer questions regarding voter registration and election day

• Make requested changes to voter information in database Whataburger – Richardson, TX

Cashier, January 2012 – April 2012

• Front counter operations with digital POS register

• Clean Dining Area

Carvel Ice Cream—Palm Harbor, FL

Cashier and Cake decorator, July 2009—December 2011

• Take and fill orders from large menu of options

• Reconcile register funds and take deposits to bank

• Make and decorate ice cream cakes per customer request

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