MELISSA DANIELS

PLAINFIELD, NEW JERSEY 908-***-****

ad3wjw@r.postjobfree.com

Patient and customer satisfaction oriented, office support, and result-oriented with experience providing office efficiency and patient/customer care while maintaining the vision and goals.

SKILLS

Customer/ Patient Service

Ability to work in a fast-paced environment

Time Management

Project Management

Excellent Verbal and Written Communication

Microsoft Office Word, Excel, PowerPoint

ICD 10

EDUCATION

BERKELEY COLLEGE, WOODLAND PARK, NJ

Bachelor of Business Administration, Dec 2020

Major: Health Services Management

Coursework includes Ethical & Legal Aspects of Health, Fundamentals of Accounting for Managers, Medical Terminology, Health Services Management I, Health Services Finance

CITTONE INSTITUTE, EDISON, NJ

Sep 2000-May 2001

WORK EXPERIENCE

RWJBARNABAS HEALTH

Scheduling Coordinator, Nov. 2019-Present

Scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre certification, screening for financial counseling, eligibility determination, and pre-service communication and collection of any required deductibles or co-insurances

Obtains and verifies insurance/payment source

Seeks necessary referral/authorization and coverage extensions as required

Assists with identification/resolution of insurance issues

Supports multiple patient and payer types to ensure billing procedures are followed

Responsible for coordinating activities and communicating with physician offices, service sites and ancillary departments

CONDUENT

Patient Access Specialist, Oct. 2018-Nov. 2019

Enroll patients in patient assistance program

Verify patient enrollment forms and prescriptions

Fill patient prescriptions

Correspond with patient and health care provider

LORD AND TAYLOR, BRIDGEWATER, NJ

Sales Associate, April 2017 –June 2018

Assess customer’s needs and provide assistance and information on product features

Remain knowledgeable on products offered and discuss available option

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

DR. LEONARDS HEALTHCARE CORPORATION, EDISON, NJ

Customer Service Representative, Jan 2014 – May 2014

Conferred with customers by telephone or in person to provide information about products or services, processed or entered orders, cancelled accounts, or obtained details of complaints.

Obtained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Ensured that appropriate changes were made to resolve customers' problems.

Determined charges for services requested, collect deposits or payments, or arranged for billing.

MAITA HOME IMPROVEMENT, NORTH PLAINFIELD, NJ

Office Clerk, Apr 2013 – Nov 2013

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Maintained and operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Obtained building permits from town where being serviced.

PLEXON INC., UNION, NJ

Order Entry Specialist, Mar 2011 – Jan 2012

Compared data with source documents, or re-enter data in verification format to detect errors.

Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

Handled customer concerns and placed orders.

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