ERICKA BOZMAN

*** ****** ** **** ******, MD *****

ad3wjq@r.postjobfree.com

443-***-****

PROFESSIONAL SUMMARY

I’m an energetic and conscientious worker with a solid history of achievement in being caring and courteous in challenging situations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include conflict resolution, coordination, organization, and flexibility. Very willing to travel and adapt to different work environments. I have gained over 7 plus years of making sure customer service has been a priority. Along with my communication skills, being able to handle emergency situations in person and over the phone. Lastly, I’m eager to show you that this position is suited and fits the career I saw for myself ever since I was a child.

EXPERIENCE

The pearl spa - massage therapist - 05/2023 - 12/15/2023

Performed massages on clients and satisfied each one

Performed body wraps, scrubs, cupping, hot stone, reiki, and prenatal massages on clients.

Welcomed every guest with great hospitality

Fidel’s integrated solutions 11/2022 - 11-2023

Helps relieve patients pain from frozen shoulders to low back pain.

Soothe- 11/2022 - present

Has a 5 star rating makes sure to show up on time and helps clients get the relief of pain needed.

Baltimore County Head Quarters

Office Assistant 10/2018-12/2020

Provide complex office administration support

Interprets and communicates policies and procedures

Receives and classifies incoming mail, reports, and memorandums

Organizational skills in time management, prioritizing

Greet and assist customers in an appropriate and welcoming fashion

Multitasking phone lines

Police Dispatcher 09/2015-10/2018

Reviewed and verified information on crime reports and arrest warrants

Solved problems under pressure

Adapt and respond to ambiguous and quickly changing situations such as working 12 hour shifts, being held for overtime when short staffed, and transitioned every three months to work nights/days

See a task through to completion

Worked independently within the team

Demonstrated responsibility and respect towards work and coworkers

Train new employees to become 911 call takers

Responded to confidential insensitive request for information, questions, and complaints/concerns for public in accordance with departmental procedures

Provided information to field officers, supervisors and various judicial agencies

Rental Subsidy Technician l 04/2013-09/2016

Conducts informational interviews, gathers information, and analyzes the information against policies and procedures

Contact individuals or agencies to verify information relative to determination

Advise tenants and landlords regarding the moving process and required paperwork related to family moves

Research locations using different systems like mainframe using tax account number to verify the correct location

EDUCATION

General studies, Lansdowne high school 08/2010-06/2013

GPA of a 3.75

Girls group 2011 school year

Graduated a public speaking class (Toast Masters)

Blood-borne pathogen certificate

SSR REIKI MASTER PRACTITIONER LEVELS 1-7

Massage Therapist, Holistic Massage Training Institute 03/2021 Graduated

*References supplied upon request*

Contact this candidate