Brian Kibiger

**** ****** **, ********, ** // ad3wjl@r.postjobfree.com // (260) 498 - 0074

Professional Summary

With 35 years of professional experience, I specialize in leadership, team building, and mentorship of diverse teams. My technical acumen, management education, and practical leadership equip every member of those teams to succeed at the highest level. A key example of my business success is leading the startup of an aftermarket service division with double digit revenue growth year over year.

Professional Experience

Head of Service for East USA and Canada

Grundfos Pumps 2020 – Present

Lead 3 service locations to increase utilization by over 25% in 9 months and Growth Service Offering by 289% in 4 years

Cultivate relationships with 67 Audited Service Providers to expand Grundfos Service footprint

Service Offering growth of 289% in four years

Implemented technician safety training and implemented policies and process resulting in 0 NLTI/LTI in the last 4 year

Led one service location transition from warranty process workshop to full service center

Implemented processes and procedures to reach 3 day turn on returned material authorization KPI with increased workload of 50% in one service location

National Electronic Applications Engineer for USA

Grundfos Pumps 2018 - 2020

Supported newly developed Grundfos Service with technical support and troubleshooting on specialty products

Created and implemented service training offerings to develop knowledge and skills of internal and external service providers

Created digital resource library for internal service technician on specific product line

Developed training protocol for internal and external service providers

Technical Sales Manager

Grundfos Pumps 2015 - 2018

Supported Grundfos Groundwater Sales division with technical support and training for distributors, dealer network, and internal staff

Completed root cause analysis and created corrective action for well water applications

Wrote numerous technical white papers to expand Grundfos training resources

Product / Project Manager: Precision Meters and Controls

Tuthill Transfer Systems 2013 - 2015

Developed strategic plans to lead $8 million business unit

Conducted market research and voice of customer to differentiate product offerings

Introduced LEAN Principles into existing processes

Provided technical support for petroleum metered controls

Director Technical Marketing, Energy Systems

Franklin Electric 2012 - 2013

Developed new business unit with 400% ($500K to 2M) growth in 12 months

Managed development of marketing materials, policies and procedures, training materials, and service hotline for unit

Director Drives and Controls Marketing

Franklin Electric 2008 – 2012

Led $40 million business unit with 35% growth over 3 years.

Collaborated with Engineering department to develop field analysis process resulting in 50% reduction in warranty claims

Integrated LEAN Principles into existing processes

Managed market research, voice of customer activities, and conflict resolution to develop customer relations

Education

Master of Science in Management with Distinguished High Honors, Indiana Wesleyan University

Bachelor of Science in Applied Management with Distinguished High Honors, Trine University

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