Alicia Reese

Customer Service Representative

Troy, NC 27371

ad3wji@r.postjobfree.com

+1-336-***-****

I am a hard worker who learns things quickly. I put my all into my work. Authorized to work in the US for any employer

Work Experience

Warehouse Inventory Specialist

DISH - Greensboro, NC

August 2023 to Present

Order inventory, receive shipments, warehouse and van counts, use dispatch to check jobs and inventory, run technicians inventory, clean and organize warehouse Shipping Administrative Assistant/ Secretary

Grede LLC - Biscoe, NC

August 2021 to April 2023

Assist truck driver, run pounds report, make all packing slips, operate blis, operate outside shops, put together packing list, send emails

Production Operator

SMX StaffManagement - Asheboro, NC

March 2021 to April 2021

Unload trays, move skids using a hand truck, keep up with scrap, dispose of scrap properly, keep production up, help keep machine running, clean area, became a trainer. Production Operator

Bradley Persosnnel - Asheboro, NC

November 2020 to March 2021

Unload trays, move skids using a hand truck, keep up with scrap, dispose of scrap properly, keep production up, help keep machine running, clean area, became a trainer. Production Operator

Hire Dynamics at techinmark - Asheboro, NC

October 2020 to November 2020

Keep up with production on two machines, clean station, operate pallet jack, make boxes, get pallets ready for shipping

Lube Technician

Take 5 Oil Change - Harrisburg, NC

August 2020 to September 2020

Greet customers, do service write ups, check fluids, air filters, cabin filters, get oil and filter, make sure there are no leaks from oil plug or filter, cash customers out Sortation Associate

Amazon - Charlotte, NC

January 2020 to May 2020

Sort packages, scan packages, stow packages, pick package for delivery routes, reset warehouse for the best shift

Patient Care Assistant

Affinity Living Group - Mount Pleasant, NC

October 2019 to December 2019

Assist residents, clean up after residents, make beds, laundry, pass out food, give residents showers, help residents to bed and bathroom monitor patients. Crew Member

McDonald's - Troy, NC

August 2019 to October 2019

Take orders, operate register, help customers with kiosk orders, clean store Owner and Operator

Alicia's Cleaning Services - Andrews, TX

August 2016 to June 2019

I got customers, cleaned their houses, did laundry, kept records Owner and Operator

Actively Acti - Andrews, TX

August 2016 to June 2019

Get customers, promote products, assist customers, mail and or deliver products Cashier/Customer Service

Albemarle Oil Company - Albemarle, NC

February 2015 to July 2015

Assist customers, clean store, stock inventory, count drawer down, clean parking lot, set pumps Receptionist/Office Assistant

Liberty Tax Service - Ocala, FL

January 2006 to March 2006

Answer phones, greet customers, help customers, take messages, assist tax preparers Receptionist/Administrative Assistant

Sun Realty and Associates - Silver Springs, FL

August 2003 to February 2006

Greeted all customers, took phone calls, took messages, answer multi-line phone, schedule appointments, copy, fax, and print, enter information into MLS, clean office Education

Certificate in Medical Billing and Coding

DeVry University-Chicago - Chicago, IL

June 2018 to June 2020

Certificate in Cosmetology

Stanly Community College - Albemarle, NC

August 2012 to October 2013

Skills

• Multi-line Phone Systems

• Time Management

• Medical Billing

• Residential Cleaning

• Microsoft Excel

• Microsoft office

• Manufacturing

• ICD-10

• Receptionist

• Communication skills

• Phone Etiquette

• Customer Service Skills

• Patient monitoring

• Quality control

• Filing

• Laundry

• Warehouse Experience

• Data Entry

• Medical Coding

• Patient Care

• Office Administration

• Warehouse Associate

• Conflict management

• Word Processing

• Picker Packer

• Customer Service

• Learning Technology

• Oil Change

• Office Experience

• Recruiting

• Computer Skills

• Commercial Cleaning

• Caregiving

• Retail Sales

• Fast learner

• CPT Coding

• Warehouse Experience

• Sales

• Clerical Experience

• Multi-line Phone Systems

• Driver's license

• Quality inspection

• Budgeting

• Microsoft Word

• Microsoft Outlook

• Customer service

• Organizational skills

• Communication skills

• Microsoft Office

• Hospitality

• Typing

• Cash register

• Front desk

• Clerical experience

• Driving

Certifications and Licenses

Driver's License

July 2023 to July 2028

Assessments

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Warehouse safety — Proficient

May 2023

Using safe practices in a warehouse setting

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Delivery driver — Proficient

April 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Customer service fit — Proficient

April 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Mechanical knowledge — Proficient

January 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Case management & social work — Proficient

January 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Sales skills — Proficient

April 2021

Influencing and negotiating with customers

Full results: Proficient

Analyzing data — Proficient

February 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Administrative assistant/receptionist — Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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