Customer Service Data Entry

Lakeshia S. Harvey

Killeen, TX C: 254-***-**** E: ********.**@*****.***

1

Mission Statement

Driven to exceed the

expectations of my employer

and team by going above and

beyond to provide world-class

service.

Key Skills:

• CPR and First Aid

certified

• Active listening and

learning skills

• Conflict resolution

• Dependable

• Exceptional

leadership and

management skills

• Customer service

• Excellent verbal and

written

communication

• Ability to make

difficult decisions in

stressful situations

• Team building and

development

• Data entry and PC

skills

• Advanced

proficiency in

Microsoft Office and

Automated Logistics

Software

• Records and

information

management

Objectives

Dependable and hardworking professional seeking a position to bring my strong sense of dedication, motivation, and responsibility while utilizing my knowledge and skills obtained through my prior work experience. Committed to delivering high quality results with little supervision.

EDUCATION

Southwest Texas State University- San Marcos, TX 1995-1997

• Coursework in Sports Medicine/ Nursing

PROFESSIONAL EXPERIENCE

6/2020-Current

Family Touch Home Care Killeen, TX

Private Caregiver

• Assist in carrying out basic medical procedures each day for patients based on care plans in place by physicians.

• Prepare meals for clients in their homes or in advance, depending on dietary needs.

• Assist with bathing and grooming tasks and performed housekeeping duties such as laundry, preparing medication/meals, and grocery shopping.

• Report any unusual incidents to immediate point of contact while acting quickly in instances of emergencies.

1/2010-5/2020

Park Place Assisted Living Center Georgetown, TX

Staffing Coordinator

• Maintained a current listing of employee contact numbers for call-in.

• Developed/posted work schedules at least four weeks in advance.

• Maintained current roster of nursing staff including name, address, phone number, work availability, and approved areas of work.

• Complied with policies and procedures and used chain of command to communicate problems of grievances.

Medication Aide

• Assisted in the daily preparation of medication for disbursement.

• Dispensed medications prescribed by physicians of healthcare practitioners.

• Provided information to patients about medications and answered any questions they may have.

• Observed and recorded patients’ progress, attitudes, and behaviors with regards to HIPPA compliance in medical records, reports changes in client condition to superiors.

2006-12/2009

IKON Office Solutions Inc. Duluth, GA

Order Coordination Specialist

• Provided operational support to sales personnel and remained responsible Lakeshia S. Harvey

Killeen, TX C: 254-***-**** E: ********.**@*****.*** 2

References available

upon request

for order coordination between IKON locations.

• Maintained all records including payments and invoices.

• Worked excel reports daily, entering data as required. Inter Territorial Specialist

• Coordinated equipment placement between operating paths to and from vendors and served as a liaison between branches, vendors, and warehouses between delivery and receiving.

• Monitored open order reports in OMD or X org in eIKON for outbound ITT orders.

• Followed up with installing CC for delivery.

• Invoice originating IKON path and reviewing invoices for accuracy. 2003-2005

Outsourcing Solutions INC. Duluth, GA

Collections Representative

• Analyzed customer accounts to determine whether it is considered delinquent.

• Prepared and sent notification letters of payments past due.

• Assisted customers in finding a way to meet financial obligations without falling further behind.

• Provided information to collection agencies when all other avenues have been pursued.

2002-2003

Park Place Assisted Living Center Georgetown, TX

Medication Aide

• Administered medications to patient as prescribed by physicians.

• Ensured each patient received proper medical attention as needed.

• Assisted nurses with patients and provided compassionate care. 2001-2003

Nextel Communications Temple, TX

Customer Service Representative

• Contacted customers by phone in an effort to collect payments, reconnect services, or retrieve equipment.

• Answered incoming calls from customers who have been notified of outstanding balances and set up payment arrangements.

• Counseled customers who were experiencing financial difficulties in an effort to establish a mutually agreed upon payment schedule to avoid collections.

Contact this candidate