LISA A. LAVANTURE

OBJECTIVE

To find gainful employment in a business where I can utilize my

skills to provide a positive experience for everyone involved. EXPERIENCE

Laser Pros International Corp Chambersburg, PA

PACKAGE COORDINATOR SHIPPER 09/2022 - 10/2023

Open warehouse for daily business. Print out and organize orders for picking/packing of products for customers, handle returners items per vendor guidelines, order vendor supplies for packing of products, communicate with main office in Wi regarding issues with orders, employees, and vendors. Ensure all orders are pick/packed/shipped following company/vendor guidelines, load/unload deliveries and shipments utilizing a forklift, general housekeeping of warehouse, onboard new hires and train them, receive deliveries into computer/inventory system, general customer service. Close warehouse at the end of daily business

Ulta Beauty Chambersburg, PA

RETAIL PICKER 06/2022 - 09/2022

Utilize company computer system/picking carts to pick correct item and quantities as needed for retail locations, general house keeping, crossed trained in some aspects of picking for individual internet orders. Chambersburg Area School District Chambersburg, PA PARAPROFESSIONAL 09/2012 - 06/2022

Teacher’s Aide for elementary classroom assisting students with behavioral issues, escort and monitor students whenever they leave the classroom to assure proper behavior, assist students with class work as needed, correct class work, administer tests as needed, assume teacher duties whenever teacher is absent from the classroom, clerical duties for teacher as needed, decorate classroom and hallway bulletin boards, monitor students in the classroom during teaching and class work periods, restraint trained. Citicorp Credit Cards Hagerstown, MD

SEARS FRAUD EARLY WARNING

TELEPHONE REPRESENTATIVE

09/2011 -

08/2012

Answer incoming phone calls to verify customers transactions and changes to Sears accounts, make outgoing calls to verify transactions and account changes with customers, verify application information with customers who were applying for new Sears accounts, customer service

Sniders Elevator Inc Lemasters, PA

ASSISTANT MANAGER OF RETAIL

STORE

05/1999 -

03/2011

Compose daily itinerary for store employees detailing each employee's tasks for the day. Oversee that these tasks are done in a timely manner and completed correctly. Handle customer issues and complaints. Train new employees on all aspects of the retail store. Orientate new employees as to the company's policies and procedures. Hold bi-weekly meetings with employees going over issues and new policies. Compose flyers advertising monthly, and special sales. Maintain company email list of customers and email customers on list monthly and special sales flyers. Print and copy sales flyers and ensure they are available for distribution via mail and at sales counter. Answer mulit-line phone system and take messages accordingly. Meet with vendors to go over new products/specials. Meet with company president and share information gathered in vendor meetings. Create company forms (time off request, tracking CONTACT

ad3wii@r.postjobfree.com

Chambersburg, PA

EDUCATION

Post-secondary education, no

degree or certificate

Wilson College

High school graduate or

equivalency certificate (GED)

Franklin County Area Vocational

Techical School

High school graduate or

equivalency certificate (GED)

Chambersburg Area High School

LISA A. LAVANTURE

forms, re-order forms) as needed for implementation within the retail store. Create and mail invitations for customer meetings (i.e. dinners with dairy customers). Ring up customer's purchases at sales counter. Stock shelves as needed. Handle product return issues with vendors, ensuring proper credit is received. Responsible for completing daily tasks associated with the opening of the retail store. General housekeeping duties as far as store appearance. Handle minor discipline issues with employees per company president's instructions. Customer service. Allegheny Mountain Network Tyrone, PA

DJ/ON AIR PERSONALITY 10/1998 - 02/1999

Write and produce commercials to be played on-air for radio station customers. Represent radio station at live events to draw listeners to customers businesses to assist in business exposure. Represent radio station as on air personality. Ensure broadcasting of selected music over the air waves during my shift, as well as, the broadcasting of selected commercials.

Citibank/Citicorp Hagerstown, MD

CUSTOMER SERVICE/OUTBOUND PHONE

REP

06/1995 -

09/1998

Make outbound phone calls, in order to contact customers who had received a Citibank brand credit card and had, as of yet, to activate the card for use. Following company policies, verify customer information and unblock card so customer could begin to use card. Use selling skills to activate card, as well as, offer customers opportunity to transfer balances from existing cards to their newly unblocked Citibank card. Monitor phone calls from peers as well as employes in remote locations to ensure company policies were being followed and to offer coaching tips as to how an employee can improve his or her techniques. Produce monthly report for supervisors in the department detailing all calls monitored by all quality assurance representatives, and denoting areas of strengths and weaknesses of peers. Helped to write computer script for phone representatives who would be calling customers to unblock recently upgraded brand cards. Type up memos and incentive flyers for supervisor, copy and distribute to fellow employees. Work inbound calls taking application information for customers wishing to apply for Citibank brand cards. Answer customer questions in regards to branded cards, and the various benefits and features of each card. References are available upon request