Customer Service Patient Care
Resume:
Jennifer Biddy
PATIENT ADVOCATE
Calhoun, GA ****1
********@*****.***
Experienced dementia caregiver with prior background in textiles. A capable professional ready to start new career in health and patient care field. Pre-clinical coursework in nursing. Capabiities and skills include:
• Medical procedure and terminology knowledge • Quick problem solver • Able to follow procedures and protocols • Calm and level-headed under stress • Coordination and scheduling • Active listening • Customer service • Empathy • Communication • Time management Authorized to work in the US for any employer
Work Experience
In-Home Caretaker
HomeNurse, Inc. - Calhoun, GA
January 2021 to Present
Cook, Clean, Bathe, answer phone calls, take to appointments, administer medications, transport DSP (Direct Support Professional)
RHA Health Services - Rome, GA
January 2021 to March 2021
Cook, clean, bathe, medications, check blood glucose, transfer with Hoyer lift to wheel chair, take to Dr appointments, run errands
Sew on operator
Engineered Floors LLC - Calhoun, GA
January 2020 to December 2020
Scan tickets in computer, Sew on carpet, run shear machine, inspector, roll up & wrap on coater Caregiver/Companion
Comforcare Home Health Care - Rome, GA
April 2019 to November 2019
Cook, clean, medications, bathe, run errands, companionship Dietary Aide
Morning Pointe Senior Living - Calhoun, GA
February 2019 to April 2019
Work hands on with the residents. Take their orders for breakfast, lunch and dinner. Serve them their choice of drink and salad or soup. Clean up the tables, wash the dishes and prepare salads and desserts everyday. Set up dining room after every meal. Help the cook when needed. Sales Associate/Cashier
Goodwill Industries of North Georgia
January 2019 to March 2019
cashier
PATIENT ADVOCATE
Parents (personal) - Calhoun, GA
2013 to 2018
• Provided round-the-clock care for mother with dementia • Assisted with activities of daily living including medication management, meal preparation, feeding meals, showering/bathing, incontinence care • Coordinated in-home therapies/services and therapeutic recreation SHEARING MACHINE OPERATOR
Mohawk Industries, Inc - Calhoun, GA
2007 to 2010
• Inspected finished products for quality and adherence to customer specifications • Operated forklift • Applied proper back stamp, ran trim knives at proper width • Communicate well with others CREELER OPERATOR
Shaw Industries - Calhoun, GA
2000 to 2006
• Checked creelers and parts to verify yarn placement and free movement • Ran additional machines such as tufter to meet production needs • Managed work with little supervision • Maintained clean work areas and equipment
Education
GED
Gordon Central High School - Calhoun, GA
Skills
• Customer Service
• Patient Care
• Cash Register
• Cooking
• Customer Care
• CSR
• Customer Support
• Dietary Aide Experience
• Food Preparation
• Meal Preparation
• Dementia Care
• Alzheimer's Care
• Vital Signs
• Manufacturing
• Typing
• Caregiving
• Senior care
• Home Care
• Medication Administration
• Laundry
• Cleaning Experience
• Memory Care
• Experience Administering Injections
• Microsoft Word
• Personal Assistant Experience
• Hospital Experience
• Warehouse experience
• Packaging
• Hoyer Lift
• Documentation review
• Developmental disabilities experience
• Autism experience
• Sales
• Cash handling
• Restaurant experience
• Kitchen experience
• Bussing
• Nursing
• Hospice Care
• Vital signs
• Dietary aide experience
• Personal assistant experience
• Cooking
• Nursing
• Hospital experience
Certifications and Licenses
CPR Certification
First Aid Certification
TNCC
December 2020 to Present
BLS Certification
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
June 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Caregiver fit — Proficient
July 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Security guard skills — Proficient
November 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Elementary school classroom management — Proficient December 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Nursing assistant skills — Proficient
January 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Manufacturing fit — Proficient
December 2022
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Delivery driver — Proficient
September 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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