Kimerial Weston

ad3wgx@r.postjobfree.com 334-***-**** Montgomery, AL

SUMMARY

Over 18+ years computer skills, customer service skills, and excellent skills in Quality Control. Outstanding communication, active listening and organizational talents. Ability in blueprint interpretation, operations monitoring and quality control inspections. Physically fit and adaptable with the capability to work in various work environments.

SKILLS

●Customer Service

●Microsoft Office Suite

●Data Entry Skills

●Inbound and Outbound calling

●Knowledge of financial principles and practices

●Quality assurance

●Attention to detail.

●Conflict resolution

●Problem solving

●Safety protocols

●Production process advising

●Written and spoken communication skills.

●Collaborative environments

●Regulatory compliance

●Time management skills

●Strong typing skills (28 wpm)

●Nupoint teller software experience

EXPERIENCE

Home Depot- Customer service representative

October 2023 – PRESENT

Handle large amounts of incoming phone calls.

Identify and assess customers needs to achieve satisfaction

Facilitate customer call backs for customer care audits.

Handle customer complaints and create a customer care relationship.

Keep record of customer interactions, process customer accounts and store in files

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Uber - Uber Driver

AUGUST 2018 - PRESENT

●Communicate with passengers and transport them to and from their desired destinations, ensuring great customer service,

●Achieve and maintain a 5-star Uber rating.

●Maintain vehicle cleanliness and keep the vehicle organized, provide all - time excellent customer service, and resolve any customer problematic issues.

●Load and unload vehicles, identify and take the safest and quickest route, and demonstrate the ability to remain calm in stressful situations.

●Follow navigation directions from GPS, calculate correct fares, and execute multiple administrative tasks as required.

Hyundai Motor Company - Quality Control Team Leader

APRIL 2020 - SEP 2023

●Documented nonconforming material and reported to appropriate management for review and assessment.

●Supported quality control assessments on manufacturing floor.

●Advised and led process improvement team with deliberation, leadership and strategic planning.

●Performed testing to assess product effectiveness, alignment with designed purpose, and adaptations for other purposes.

●Ensured all safety requirements and protocols are followed.

Hyundai Motor Company – Team Leader Reliever

JUNE 2005 - APRIL 2020

●Responsible for being the support for a team leader and the duties.

●Trained in all departments and stepped into the role of being team lead in their absence.

●Work the floor as an operator.

●Coach and train direct reports, conduct performance evaluations, plan and prioritize work schedules.

Credit Union Service Center - Bank Teller

JUNE 2001- MAR 2005

●Built and strengthened customer relationships by leveraging interpersonal and communication skills.

●Reconciled cash drawer and resolved discrepancies.

●Counted and packaged currency and coins

●Complete highly accurate, high-volume money counts via both manual and machine - driven approaches

●Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

●Processed customer transactions promptly, minimizing wait times.

EDUCATION

Trenholm state community college - Radiology Tech

JAN 2024

Jacksonville State University- Finance (Computer Science)

SEPT 2003 - MAY 2005

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