SUZANNE M. RODGERS

**** ****** *****

Flowery Branch, GA 30542

334-***-****

ad3wef@r.postjobfree.com

Professional Summary

Experienced Client Liaison with over 15 years experience in Customer Service, Office Operations and Client Management. Working in the field of Logistics with documented training and on the job experience. Excellent reputation for identifying discrepancies and potential issues and finding the best possible solution. History of improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Ability to prioritize and accurately complete multiple tasks within time constraints allotted.

Skills

Knowledge of McLeod Software Excellent verbal, written and interpersonal communication skills. Ability to think clearly, decide promptly and respond quickly under pressure. Efficient and composed multi-tasker. Meticulous data entry & logging

Filing and data archiving / Detailed electronic logging. Advanced clerical knowledge Excellent planner and coordinator Customer relations Conflict resolution MS Office proficiency Strong analytical skills

Experience

OVERALL INDUSTRY EXPERIENCE: Cradle to grave experience in all types of Freight Transportation, to include: Dry

Van, Refers, Flat Bed, Hot Shot, Large Straight/Box Trucks, Rail to include working with Containers and Chassis from Ports, LTL, FTL. Tender acquisition and order entry. Appointment planning and driver HOS compliance. Carrier acquisition and contract negotiations. Confirmation of Carrier Compliance. Detailed dispatch and tracking. Log entry for all movement. Making sure trucks arrive on time for pickup and delivery. Compiling reports and updates for customers. Obtaining correct paperwork for submission to customer. Billing of customer. Aging reports and resolution.

March 2023 - Current

Blue Marlin Logistics Group

Logistics Coordinator and Dispatcher and Freight Broker Duties:

Monitored, Communicated and Resolved all service failures of assigned carrier or driver(s) and escalated to management if necessary. Updated driver location and ETA on various websites of affiliated corporations while continuously monitoring the changing locations of 100+ trucks. Negotiated the best resolution with clients when environmental factors affected a shipment's arrival. Tracked all shipments and provided status updates to clients while updating in system. Dispatched drivers advising them of all requirements for current load, expected ETAs and required signed documentation. Negotiated contracts with carriers.

October 2019 - September 2022

Freedom Trans USA - Gainesville, GA

Client Liaison, Dispatcher, Accounts Receivable Duties:

Account billing and receivables through Hub Tran system. Dispatching, tracking, logging and reporting: Refrigerated, Flat Bed, Hot Shots, Dry Van and Expedited loads.

Addressing problems and requests by transmitting information or providing solutions. Provide field units with information about orders, traffic, obstacles and weather and advised solutions. Enter data in computer system and maintain logs/records of all calls, activities and pertinent information Comprised charts and updates to customers of all active loads, reported arrivals and departures. New order acquisition, verification, entry and scheduling of carrier drivers.

December 2018 - September 2019

FreightSource - Cumming, GA Dispatching and Track & Trace Duties:

Dispatching, tracking, logging and reporting: Refrigerated, Flat Bed, Hot Shots, Dry Van and Expedited loads. Addressing problems and requests by transmitting information or providing solutions. Provide field units with information about orders, traffic, obstacles and weather and advised solutions. Enter data in computer system and maintain logs/records of all calls, activities and pertinent information Comprised charts and updates to customers of all active loads, reported arrivals and departures.

Education

August - 1999

Phoenix High School, Norcross, GA- GED

Additional Training:

Management Training and RESPA Seminar Orlando, FL - 2017 Title Partners, PC & First American Sponsored

Successfully completed 8 week Training Course with Syfan Logistics, to include classroom training and on the job training. Covering general transportation and trucking industry information, detailed studies on logistics, dispatching, traffic monitoring, service issues, quickly and accurately logging all data into McLeod software. Identifying issues, providing resolution and maintaining communication. Currently working towards Certificate - Introduction to Supply Chain Management