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Team Member Customer Service

Location:
Hicksville, NY
Posted:
February 25, 2024

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Resume:

Carlos Martinez

Uniondale, NY *****

ad3wd4@r.postjobfree.com

+1-516-***-****

I’m a confident addition to any team, am no stranger to working under pressure, while staying level headed with awareness.

I’m bilingual in English and Spanish as well.

Food protection, TIPS, & sanitation certified; and have more than 4 years experience in management. My background that I excel in is bartending, serving, sales, & management. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bartender

OTG at LaGuardia Airport - Queens, NY

October 2022 to December 2023

I create and serve drinks, cocktails, and food to guests. As a FOH team member, I take pride in warmly greeting guests, providing attentive service, and addressing any inquiries they may have. Throughout my shifts, I am responsible for maintaining liquor inventory, keg changes, preparing garnishes, and performing necessary bar setup and breakdown tasks. I excel both independently and as part of a team. Also making sure anything I put out looks great and tastes better. Bartender

Aroqa - New York, NY

December 2022 to April 2023

Upscale casual dining.

My responsibilities include making mixed drinks & signature cocktails (as per recipes) in a swift manner, keeping the bar well stocked & clean. Making syrups for the signature cocktails, taking orders, as well as point of sale payments.

Sales Representative

ActionLink (inside BestBuy) - Westbury, NY

November 2021 to January 2022

My job is to build rapport, educate, and sell products inside Bestbuy. (Depending which product we’re selling)

My time there I was one of the top sales representatives in the Northeast for the seasonal program. I start with asking questions to figure out what would be best for them based on how they answer and make expert recommendations for their use case. Also trained Bestbuy employees about the products. Throughout the day I would check inventory, ring people out, restock any missing skus myself, then do a end of day report to show what I did.

Everything is done on my own accord, determination to preform the best, and ending with clients satisfied that they spoke with me.

Manager

Wireless Advocates - Long Island City, NY

May 2019 to December 2020

• Experienced with Verizon, T-Mobile, Sprint, and AT&T systems.

• Ethical up selling and training new sales reps to help customers come to a decision

• In Charge of the interview and hiring progress.

• Keeping all paper work in order, as well keeping promotions up to date.

• Knowing about all major cellular carriers and setting expectations about their bill.

• Informing customers about phones we carry and helping them till the end of the sale. Sales rep to Assistant Manager

T-Mobile - Garden City, NY

December 2016 to May 2019

• Promoted 4 months showing consistent growth in results and leadership.

• Ran the store for months as acting manager until resignation.

• Money handling

• Updating new promotions, keeping compliant, and keeping the store clean.

• Cash handling from start and end of day.

• Training reps with proper ethical selling techniques

• Auditing the store of all skus and inventory, as well as sending and receiving shipments

• Up selling

• Managed daily reports of transactions

Host/Server/Bartender

Benihana - Westbury, NY

August 2016 to November 2016

• Making Drinks/Serving tables

• Money handling

• Followed sanitary protocol for food, as well as work area.

• Scheduled reservations/Answered telephone inquiries

• Directed guests to their table/Accommodated and managed large parties

• Took care of and packed to-go orders

• Helped bus tables

Cashier/Customer Service

Walgreens - Uniondale, NY

January 2016 to August 2016

• Processed cash and card transactions.

• Organized inventory

• High level of customer service

• Stocking shelves

Cashier/Customer Service

Dollar Tree - Garden City, NY

April 2014 to November 2015

• Money Handling

• Greeting guests

• Helping Stock inventory

Education

High school or equivalent in general studies

Uniondale - Uniondale, NY

September 2010 to January 2014

Bartending

American Bartending School. - New York, NY

August 2019

Skills

• Scheduling

• Money Handling

• Customer Service

• Inventory Management

• Serving Experience

• Bartender Experience

• Sales Experience

• Sales Management

• Food Handling

• Team Building

• Negotiation

• Presentation Skills

• Upselling

• Busser

• Food Service

• Cold Calling

• Assistant Manager Experience

• Merchandising

• POS

• English

• Host/Hostess

• Recruiting

• Auditing

• Merchandising

• Product demos

• Food Safety

• Customer service

• Food safety

• Bartending

• POS

• Serving

• Food handling

• Inventory management

• Restaurant experience

• Fine dining experience

• Hospitality

Certifications and Licenses

Covid compliance officer CCO/ sanitation

February 2022 to Present

As a CCO I follow CDC, OSHA, and EPA guidelines and make sure all people of a production set follows those guidelines.

Taking people’s temperature before entering on set, sanitize, recording every single person’s results, making sure they pass all qualities to make sure everyone is safe while working. TIPS Certification

October 2022 to October 2025

Qualifying Certificate in Food Protection

November 2022 to Present

Food Handler Certification

Assessments

Bartending — Proficient

February 2024

Understanding, pouring, and mixing drink orders

Full results: Proficient

Food service: Customer situations — Proficient

February 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

General manager (hospitality) — Proficient

February 2023

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Verbal communication — Proficient

August 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Cooking skills: Basic food preparation — Proficient August 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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