Experienced administrative assistant with successfully handled 30+ daily customer calls with a

95% satisfaction rate. Managed schedules for 2 executives, improving time management by 20%. Proficient in MS Office Suite, skilled in enhancing office efficiency. Dedicated to supporting business procedures and office operations.

Document Management

Calendar Coordination and Travel Arrangement

Strong Communication Skills

Collaborative Team Player

Interpersonal and customer service aptitude

Proactive initiative and strategic problem-solving Advanced proficiency in MS Excel, Word,

Outlook, and SharePoint

Loblaw, Burnaby, BC

Front End Courtesy Clerk

Successfully resolved 90% of customer complaints, resulting in improved overall satisfaction and service quality.

Established collaborative relationships with 5 departments, ensuring a seamless flow of products and services within the store.

Directed customers to product locations, enhancing their shopping experience and locating requested items with 95% efficiency.

Managed a high volume of over 30 customer calls per day with a 100% resolution rate, showcasing effective communication skills.

2021 - Present

SUMARRY

+1 (778)- 723- 9575 ad3wbt@r.postjobfree.com Vancouver, BC SAKSHI BHATT

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Admin/Sales Intern

Surat District Cooperative, Producer's Union Ltd, Surat, GUJARAT 2018 - 2020

Collaborated with 3 cross-functional teams, contributing to achieving organizational goals. Managed 20+ appointments weekly, resolving 5 personnel issues per month, and assisting in 10 interviews, showcasing versatility in roles.

Processed 50+ incoming and outgoing mails weekly, ensuring streamlined communication channels.

Responded to 30+ inquiries daily via phone and email, demonstrating effective communication skills.

General HR Intern

SHAILY Engineering Plastic Ltd, Vadodara, GUJARAT

2017 - 2018

Managed and organized 200+ employee personnel files, ensuring confidentiality and data security.

Coordinated and facilitated 50+ interviews, contributing to a 20% increase in successful hiring.

Scheduled and coordinated 100+ appointments, meetings, and conferences, showcasing strong organizational and interpersonal skills.

Efficiently processed and stored 500+ employment forms, ensuring 100% accessibility and compliance.

Resolved 50+ personnel issues through effective communication and problem-solving techniques, fostering a positive work environment. Master’s of Business Administration University Canada West EDUCATION

2021-2023

Relevant courses include HR, Marketing, Business and Administration 3.3 GPA

Bachelor’s of Business Administration B.R.C.M college of business administration 2017-2021 Relevant courses include basic accounting, macroeconomics, marketing and corporate finance. 3.6 GPA

LANGUAGES

English - Proficient

Gujarati - Native speaker

Hindi - Proficient

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