ANITA BROCKENBOROUGH

*** * ********

YONKERS, NY 10705

914-***-****

ad3wbl@r.postjobfree.com

Professional Summary: A highly organized, customer-centric administrative assistant with over 10 years’ experience looking to leverage my remarkable communication, problem-solving and time management skills. To provide exceptional customer service, streamline administrative procedure, and ensure organizational operations run smoothly. SUMMARY OF QUALIFICATIONS

• Dedicated and accomplished professional with extensive experience in management, administrative duties and human resources with an emphasis on productivity and results

• Recognized for demonstrating a high level of professionalism and energy while balancing customer needs

• Ability to build strong individual relationships and provide high-level customer service

• Advanced organizational, communication and time management skills

• Capacity for working efficiently in both a team and independent working environment

• Successful in negotiating problem-solving solutions for complex issues SUMMARY OF SKILLS

• Office Manager

• Human Resource

• Management & Instruction

• Microsoft Office Proficient

• Organization & Practical

• Customer Service & Relations

• Registrar & Administrative

• Social Science

• Academic Policies

• Scheduling & Planning

• Communication Skills

• Academic Advisor

• Tax Professional

• Recruitment Ambassador

• Analytical & Problem Solving

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PROFESSIONAL SKILLS

Administrative

• Complete forms in accordance with company procedures.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Conduct searches to find needed information, using such sources as the Internet.

• Open, read, route, and distribute incoming mail or other materials

• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Office Manager

• Managed multiple office personnel and operations to achieve targets as multi-unit manager

• Implemented 4DX with daily execution of huddles and lead measure focus

• Mentored new managers and potential future managers while conducting personnel interviews

• Developed and maintained business and non-profit partnerships to generate new clients

• Knowledgeable in taking orders from management and giving valuable advice and suggestions EXPERIENCE

Administrative Assistant Sept. 2009- Jun. 2023

Rising Ground Yonkers, NY

Performing clerical duties to help an office run smoothly and efficiently. Duties include answering phone calls and emails, greeting, and directing office visitors to designated meeting areas and building spreadsheets or presentations for leadership staff.

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