EMELY VILORIO

New Brunswick, New Jersey *****

908-***-**** - ad3wbd@r.postjobfree.com

PROFESSIONAL SUMMARY

To gain more experience in customer service in order to improve communication and customer service skills. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. Responsible, punctual, and productive professional when working with little to no supervision. SKILLS

● Organized

● Team Player

● Time management

● Fast Learner

● Productive

WORK HISTORY

01/2020 to Current Administrative Assistant

Taxi And Limousine One, LLC – Edison, NJ

● Executed record filing system to improve document organization and management.

● Generated reports and typed letters in Word.

● Help process payroll.

● Submit Compliance work.

● Help assist in HR Department (produce and distribute correspondence memos, letters, faxes, and forms) Write letters and emails on behalf of office.

● Order office supplies.

● Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.

● Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

07/2018 to Current Dispatcher Assistant/Customer Service Associate Taxi And Limousine One, LLC – Edison, NJ

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Maintaining an accurate log of daily events problems with solutions when contacting Logisticare.

● Dispatch calls based on drivers' availability and location.

● Utilized Trip Master by CTS software for dispatching.

● Give the estimated time of arrival to the facility and patients regarding pick-up time.

● Closely monitored dispatch board to triage and prioritize daily calls. 09/2016 to 04/2018 Warehouse Worker Picker/Packer Associate Petco Distribution Center – Cranbury, NJ

● Recorded product, packaging, and order information on specified forms.

● Sealed containers and packages with glue, tape, or other materials.

● Cleaned and maintained production area and equipment.

● Proved successful working within tight deadlines and a fast-paced environment.

● Counted items to verify the accuracy of orders.

● Carried out day-day-day duties accurately and efficiently.

● Use RF gun to pick orders.

● Assisting clerk on the computer to create labels.

● Utilize warehouse WMS (Warehouse Management System) to process orders.

● Loaded items onto conveyor belts and pallets.

● Inspected items for defects and damage.

12/2014 to 09/2016 Cashier

Sears – New Brunswick, NJ

● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

● Worked flexible schedule and extra shifts to meet business needs.

● Helped customers complete purchases, locate items and join reward programs.

● Restocked and organized merchandise in front lanes.

● Mentored new team members on POS system operation, customer service strategies and sales goals.

● Used POS system to enter orders, process payments and issue receipts.

● Processed refunds and exchanges in accordance with company policy.

● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

● Greeted customers entering store and responded promptly to customer needs.

● Conducted inventory counts by adding each item in stock and documenting in computer system.

● Handled cash with high accuracy and took care to check bills for fraud. EDUCATION

06/2016 High School Diploma

New Brunswick High School - New Brunswick, NJ

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

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