Grace Wanger

Edmonton, AB

ad3wb1@r.postjobfree.com

+1-780-***-****

Work Experience

Front Desk Agent/Night Auditor

Royal Hotel Edmonton International Airport - Leduc, AB July 2023 to Present

Provide customer services in a fair, professional by: Creating reservation to guests, checking in arriving guests into their rooms and checking them out as departing guests.

Resolving conflicts or issues that arise from dissatisfied guests, meeting their various needs and requests.

Prepare guests arrivals by assigning rooms, printing guests' registration cards and making room keys; Responding to emails and reviews. Answering phone calls and making phone calls etc.

Pyramid Lake Resort - Jasper, AB

March 2022 to March 2023

Canadian Rocky Mountain Resorts - Emerald Lake, BC October 2021 to January 2022

• Generated night audit reports for accounting department and managers.

• Filed and maintained records on Microsoft Spreadsheet.

• Processed guests’ check-ins and check-outs; made reservations for guests.

• Answered calls and deescalated nuisances and assisted with night security.

• Trained new night auditors.

• Performed ad-hoc duties as directed by supervisor and hotel General Manager.

• Provided sales services of the hotel gift items to guests and other patrons.

• Prepared accurately room card keys for arriving guests.

• Accurately entered sales receipts data, restaurant bills, guests’ room charges & taxes bills on MS Excel.

• Prepared daily sales journal of accounts for accounts department and management staff. Sales Associate

Tactik Personnel de Promotion - Edmonton, AB

September 2021 to October 2021

• Welcomed customers with warm greeting and identified their needs and wants and made recommendations by

describing the product features that matched their needs.

• Provided friendly, excellent, and professional customer services to patrons.

• Listened and built a rapport with customers.

• Shared information to customers about the product on hand.

• Received shipments, performed daily inventory of merchandised stock according to the company’s guidelines.

Office Assistant

QCT College - Calgary, AB

October 2020 to December 2020

• Accurately entered more than 1200 students’ data from hard copy files into MS Excel spreadsheet: Proof reading and

updating their information on the computer.

• Effectively retrieved relevant information from hard copy files or MS Excel spread sheet to management staff.

• Filed all incoming student and other administrative documents in the appropriate filing cabinets.

• Answered phone calls and provided accurate information to callers in a professional manner.

• Performed other assigned clerical duties.

HR/Office Administration

Minuteman Press - Calgary, AB

August 2018 to October 2018

• Completed a practicum term which included developing job description for 6 positions including, Production Manager,

Graphic Designer, Customer Service Representative, Account Manager, Bindery, and Printing and Print Technician.

• Demonstrated initiative and positive teamwork by working collaboratively with colleagues and management.

• Researched, developed, and presented draft copy of the company’s policies to management.

• Answered phone calls and directed calls to appropriate phone directory.

• Assisted the Operations Manager in providing full cycle recruitment services by preparing interview questions,

conducting interviews, preparing employment letters for new employees, and performing orientation for new

employees.

Guest Service Agent

Suburban Extended Stay Hotel - Moose Jaw, SK

May 2016 to October 2016

• Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Processed all payment types such as room charges, cash, debit, or credit.

• Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.

• Coordinated with Housekeeping to track readiness of rooms for check-in.

• Communicated parking procedures to guests/visitors and dispatched valet staff as needed.

• Provided guests with directions, information regarding property and local areas of interest.

• Processed all check-outs including resolving any late and disputed charges.

• Completed designated cashier and closing reports in the computer system.

• Counted bank at the beginning and end of shift.

Education

Undergraduate Degree in B.Mgt

University of Lethbridge - Calgary, AB

January 2019 to August 2021

Diploma in Office Administration

Reeves College - Calgary, AB

March 2018 to December 2020

Diploma in Human Resources Management in Human Resources Management Saskatchewan Polytechnic - Moose Jaw, SK

September 2015 to May 2017

Post Graduate Certificate in Human Resources Management in Human Resources Management

Conestoga College - Kitchener, ON

May 2012 to December 2012

Skills

• Shows desire to excel and achieve results with the interest in growth, learning and innovation.

• Proven ability to maintain high standards of confidentiality.

• Excellent customer service established through building exceptional relationship that conveys a positive and professional image of company to internal and external stakeholders.

• Excellent analytical and creative problem-solving skills by using innovative ideas or adapting existing processes.

• Progressive 2 years of diversified experience in general office practices and procedures including data entry, formatting documents, and familiarity with contracts.

• Demonstrates excellent oral, written, and interactive communication skills in dealing with individuals in person, over the phone, and virtually for effective customer and administrative support.

• Shows strong attention to detail and accuracy to facilitate preparation of correspondence and variety of documents.

• Energetic, creative, and passionate individual with the ability to work in a fast-paced, and high- volume business environment.

• Shows proficiency in the use of Google Drive, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, SharePoint, and Teams) to ensure day-to-day administrative duties are done smoothly.

• Highly organized individual who prioritizes tasks and meet deadlines while producing quality work.

• Enjoys working collaboratively with others as a team player with the ability to inspire others.

• Holder of Class 5 driver’s license with no traffic violations and accident involvement for over 8 years.

• A self-starter, and self-motivated individual with a commitment to follow through.

• A supportive team member with the ability to perform variety of duties while adhering to policies, procedures and processes.

• Human Resources Management

• Administrative Experience

• Performance Management

• Writing Skills

• Research

Certifications and Licenses

FOIP (Freedom of Information and Protection of Privacy Act) Certificate June 2023 to Present

FOIP Certificates equips me with the knowledge and procedures for handling confidential documents and dealing with privacy and confidential information in a formal setting or workplace.

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