Human Resources Customer Experience

Zaida J Ortiz Rodriguez

303-***-**** / Commerce City, CO 80640 / ad3was@r.postjobfree.com

PROFESSIONAL SUMMARY

A team player and motivated, hardworking professional excited to grow experience in Human Resources. With a great understanding of what it takes to run a strong business, hire and train great people, and grow the company. An enthusiastic attitude to learning and knowledge of approaching creativity of marketing community engagement and fundraisers. With a passion for leadership and team development to deliver great customer experience. Knowledgeable in the latest HR principles, with a strong foundation in labor compliance and comfort in interpersonal interactions. Planned a career break of 4 years to focus on family, growing children who are now in elementary school and as well to study for my business administration associate degree. SKILLS

• Employee motivation and engagement

• Staff management

• Problem resolution training and developing

• Recruiting

• Cross-cultural communication

• Performance improvement

PROFESSIONAL EXPERIENCE

General Manager, Chipotle Mexican Grill 02/2016 to 04/2018

• Developed and implemented strategies to increase sales and profitability.

• Managed employee development and performance by conducting employee reviews, facilitating training sessions, and optimizing scheduling processes.

• Monitored financial performance, established budgets, and optimized expense management to ensure financial stability and long-term organizational growth.

• Enhanced operational efficiency by proactively coaching and mentoring personnel on management principles, industry best practices, company procedures, and technology systems. Certified Nurse Assistant, Colorado Lutheran Home SCLH 06/2013 to 12/2015

• Uphold strict infection control standards and practices to ensure the safety and well-being of patients and staff in the facility.

• Collaborated with team members on the daily schedule and tasks to ensure residents received the best care in a timely manner.

• Maintained meticulous patient records to ensure accuracy and prompt completion.

• Recognize and report abnormalities and or changes in resident behavior or health.

• Acted in compliance with all corporate, state, federal, and other regulatory standards.

• Adhered to facility policies and procedures and participated in facility quality improvement and safety training programs.

• Provided dedicated assistance with activities of daily living to ensure residents were engaged. EDUCATION

Southern New Hampshire University Manchester, NH

Associate of Science in Business Administration Expected Graduation October 2023 Stillwater Institute

Certified Nursing Assistant November 2014

• Current BLS Certification and C.N.A License of Colorado

• Applied Marketing Strategies Certification

VOLUNTEER EXPERIENCE

Northglenn Heights Assisted Living

• Designed and implemented activities tailored for residents of a 120-bed facility to enhance engagement and overall well-being for the residents.

• Communicated and explained activities of the day to residents, provided transportation, and assessed needs for further assistance.

Contact this candidate