Iaian Helfrich SKILLS

Administrative Assistant - Time management - Microsoft Office/Windows

- Organization - Customer service

Veneta, OR 97487 - Problem-solving - Multi-tasking

541-***-**** - Attention to detail - Scheduling

ad3war@r.postjobfree.com - Adaptable - Data entry

linkedin.com/in/iaian-helfrich - Teamwork - File management

EXPERIENCE

Customer Support Specialist – Abcam Incorporated

Eugene, OR 02/2022 - 09/2023

- Answered 10,875 phone calls, decreased call times by 60%.

- Collecting and updating customer information, ensure 100% accuracy.

- Processed 52,200 orders, improved processing time by 30%.

- Resolved 78,300 customer email inquiries.

- Maintained 95% customer satisfaction rating, boosted overall satisfaction rating by 100%.

- Coordinated shipment and delivery of products, resolved critical shipment issues.

- Interacting and corresponding with internal and international teams and teammates.

Service Parts/Retail Sales Associate – Pacific Rubber & Supply Company

Eugene, OR 08/2020 - 06/2021

- Successfully served over 6,600 customers.

- Manufactured 16,500 high pressure air, water, and hydraulic hoses.

- Fulfilled 440 customer special orders.

- Inspected accuracy of paperwork for 11,000 received shipments.

- Provided exceptional customer service.

Service/Retail Parts Administrator – Country Roads Recreation RV

Florence, OR 05/2017 - 06/2020

- Created revenue trends date & analysis which predicted future revenue trends with 90% accuracy.

- Increased monthly revenue by 25%.

- Provided world-class customer service.

- Served 40,700 customers, maintained 98% customer satisfaction rating.

- Boosted mobile rv service revenue by 40%.

- Scheduled & dispatched rv technician for 8,140 in house and mobile service calls.

- Managed all personnel, shipping/receiving, vendor, financial files and reports.

- Provided executive administrative assistant support to the owner.

- Negotiated vendor terms for large product supply orders.

Service Technician/Sales Associate – Battery Exchange

Coos Bay, OR 03/2015 - 04/2017

- Serviced over 13,750 vehicles of every size, type, and brand.

- Managed all shop operations and inventory control.

- Performed all building maintenance resulting in saving the company over $10,000.

- Maintained data and accounts for over 30,000 customers.

- Conducted security surveillance/monitoring, ensured safety of personnel and customers without incident.

- Served as branch safety officer, resulted in zero safety accidents.

- Coordinated delivery of customer special orders.

Logistics & Warehouse Coordinator/Fire Chief – Sabreliner Corporation

Perryville, MO 02/2009 - 03/2015

- Created new airport fire support and training programs, increased from 6 to 16 personnel.

- Reorganized 2 separate warehouses, boosted efficiency by over 60%.

- Provided fire safety support to 7 large hangar/office buildings, over 40 different aircraft and 300 personnel.

- Conducted data research/analysis, acquired critical life saving firefighting equipment, saved over $100,000.

- Prepared fire program metrics, statistics, and analysis resulting in acquiring addition aircraft contracts.

- Served as fire safety & compliance officer, resulted in 1 minor discrepancy.

- Managed, trained, and scheduled all fire personnel while coordinating logistics/warehouse operations.

- Operated FOD collection vehicle, collected 3 pounds of foreign debris daily resulting in zero incidents.

- Maintained all warehouse parts inventory and materials supply.

- Designed aircraft parts tracking/accountability program monitoring over 25 aircraft across 3 aircraft

programs resulting in zero discrepancies.

- Interacted with all department and individuals at all levels including senior executive level.

- Constructed all fire program supporting, operating, and monitoring documents and forms.

- Provided 24 hour fire safety support during hangar fire suppression system repairs for over 60 days.

- Completed over 7,800 total hours of additional fire support for critical weekend aircraft operations,

resulted in on-time delivery of contract aircraft.

EDUCATION

AAS Business Management, Metro Business College

- Arnold, MO 04/2013 – 04/2014

AAS Fire Science, Community College of the Air Force

- McConnell AFB, KS 12/1997 – 12/2005

Diploma, North Bend Senior High School

- North Bend, OR 09/1993 – 06/1997

SUMMARY

Customer-centric, passionate and results driven administrative assistant with 9 years experience organizing files, managing inventory, scheduling, communicating with customers and vendors, and providing critical research/data analysis. Exceptional interpersonal, communication, time management, organization, and problem solving skills. Eager to learn new skills while continuing to improve upon skills already acquired in order to become an even greater asset. Extremely hard and efficient worker who is adaptable, thrives in a fast paced environment, and works well as part of a team.

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