CAREER OBJECTIVE

Results-driven Administrative Assistant with over 30 years of experience leveraging technology to streamline operations and enhance organizational efficiency. SUMMARY OF QUALIFICATIONS

• Proven ability to meet deadlines and set priorities

• Demonstrated success in culturally diverse environments

• Strong persuasive communication skills

• Tech-savvy with a focus on leveraging digital tools

• Flexible working hours availability

• Fluent in Spanish

TRAINING

• COVID-19 Contact Tracing: Online Certificate course, John Hopkins University via Coursera

WORK EXPERIENCE

Eligibility Specialist (Temp)

Monterey County Department of Social Services – Salinas, CA 2022 to January 2023

• Conducted eligibility assessments through interactive interviews and utilized automated systems

• Stayed abreast of program regulations for efficient multi-program caseload administration

• Made use of technology for processing casework and making referrals

• Contributed to related tasks with a tech-enabled approach Independent Contractor

U.S. Department of Commerce Bureau Census - Washington, DC June 2020 to September 2020

• Leveraged technology for collecting demographic, economic, and housing data

• Conducted neighborhood canvassing with digital reporting tools

• Utilized online platforms for interviewing households without paper form responses

• Embraced a temporary position with a tech-forward mindset Volunteer and Guest Services Concierge

Salinas Valley Memorial Hospital - Salinas, CA

December 2009 to January 2016

• Supervised volunteers at the Information and Surgery desk with proficiency in Microsoft Office

• Integrated technology for assisting patients, visitors, and hospital staff

• Contributed to patient care satisfaction and hospital goals with a tech-enabled approach Student Services Advisor

Heald College - Salinas, CA

May 2007 to May 2008

• Supported student accountability and retention through Academic Advising

• Utilized technology for providing ongoing assistance and referrals

• Proficient in Microsoft Office, Adobe Photoshop, and Dreamweaver Supervisor, Outpatient Registration

University of Colorado Hospital at Denver - Denver, CO August 1998 to October 2000

• Managed patient interviews and data entry with a focus on registration software

• Utilized technology for training employees and creating a department website

• Certified Spanish translator with proficiency in Microsoft Office and Adobe software Quality Assurance Manager

Matthews Metal Products Inc - Gilroy, CA

May 1992 to June 1998

• Conducted quality assurance inspections using computer-aided scanning

• Embraced technology in roles related to assembly, shipping, inventory control, and quality assurance

• Provided tech-driven training for employees in quality inspection

• Proficient in Microsoft Office and department supervision EDUCATION

• Bachelor of Arts in Computer Science and minor in Communication Design California State University Monterey Bay - Seaside, CA August 2003 to May 2006

• Associate of Arts in Liberal Studies and Transfer Studies Hartnell Community College - Salinas, CA

May 2001 to May 2003

REFERENCES: Available upon request

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