Terry M. Kennedy

Lagrange, IN

ad3w9k@r.postjobfree.com

+1-260-***-****

I am a dedicated professional with demonstrated strengths in customer service, time management, and have achieved multiple certifications. I troubleshoot problems, building successful solutions. I am an excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am able to handle all management needs, including budgets, schedules, and projects. I am always looking for ways to improve operations, increase team success, and resolve 100% of problems tactfully, keeping all involved, especially customers, satisfied. Authorized to work in the US for any employer

Work Experience

Warranty Specialist

Winnebago Industries, Inc. - Elkhart, IN

October 2021 to Present

Warranty related services for dealers. Pay claims, chargebacks and customers relations. Warranty Manager

Forest River, Inc. - Lagrange, IN

August 2012 to October 2021

Warranty claims. Dealer relations. UPS shipping.

Education

Associate in Science (AS) in Counseling

Ivy Tech Community College - Elkhart, IN

August 2020 to Present

Skills

• Office Management

• Phone Etiquette

• Multi-line Phone Systems

• Account Reconciliation

• Order Entry

• Administrative Experience

Certifications and Licenses

Conflict Resolution Skills in Customer Service

January 2022 to Present

Micro-module-Social Engineering

January 2023 to Present

Understanding Link Rewrites

November 2022 to Present

Micro-module-Email Spoofing

November 2022 to Present

Creating Strong Passwords-Security Awareness Training November 2022 to Present

2022 Kevin Mitnick Security Awareness Training

August 2022 to Present

2022 Common Threats

November 2022 to Present

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