Customer Service Sales Manager

Claudia Montiel Rojas

*** ***** *** ****** ****: 862-***-****

Newark, NJ 07107 ad3w9g@r.postjobfree.com

Summary

Sales Manger: Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Retail sales professional who excels in fast- paced, deadline-driven environments. Client-focused with superior service and broad product knowledge. Priority manager with expertise in delivering support services and resolving customer complaints.Trained in sales and developed to drive results. Hard working and energetic manager and top-rated sales associate with more than 10 years leading dynamic sales teams in fast-paced markets. Customer service and sales expert who identifies customer needs and delivers solutions to problems.Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Highlights

Superior communication skills Strong communicator Effective team player Skilled multi-Multi-staff training and development Managing large crewsBasic math skill Fluent in Spanish and English Team player

Flexible work schedule

Accomplishments

• Served as key contributing member to Leadership team

• Increased sales volume by adding 1.5%

• Created strategies to develop and expand existing customer sales, which resulted in a .2 % increase in monthly sales

• New accounts in the assigned territory

Experience

Supervisor January 2016 - Current

Lord and Taylor Yonkers, NY

Promoted to Supervisor within the first 6 months of my hiring Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews

Created and implemented strategies to meet and excel sales goals store wide Ensure successful demonstration of product knowledge and ascertained customer needs Keyholder, responsible for opening and closing the store which included counting registers Work with security management to implement alarm response protocol Conduct site reviews and security audits and made recommendations to management based on findings Sales Manager October 2006 - January 2016

Macy's Inc: Douglaston, NY

Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Developed and expanded existing customer sales Answered customer questions about products prices, availability, uses and credit terms. Opened and closed the store, including counting cash, and creating staff assignments. Created strategies to develop and expand existing customer sales, which resulted in a .1% increase in monthly sales.

Designed security policies, alarm response protocols and access card guidelines. Recommended improvements in security systems and procedures. Conducted site reviews and security audits and made recommendations to management based on findings. Sales Manager February 2003 - October 2006

JcPenney:Tampa, FL

Opened and closed the store, including counting cash Creating staff assignments

Shared product knowledge with customers while making personal recommendations Designed security policies, alarm response protocols and access card guidelines Demonstrated that customers come first by serving them with a sense of urgency Sales Manager February 1998 - March 2003

Sears Queens, NY

Led sales calls with team members to establish sales and customer retention goal Hired and trained all sales associates to drive results Created and directed sales team training and development programs Shared product knowledge with customers while making personal recommendations Managed staff schedules for all shifts and events to minimize overtime costs. Education

Hillsborough Community College Tampa, FL Associates Degree 2003

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